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As the Customer Success Manager for New Zealand, you will play a pivotal role in leading and developing the Customer Success Team while also managing your own portfolio of customers. This role requires a combination of managerial skills, coaching abilities, and hands-on customer engagement to drive retention, renewal, and revenue growth targets.

Responsibilities and Duties:

  • Manage the New Zealand Customer Success Team, providing leadership, coaching, and mentorship to team members.
  • Proactively manage all retention, renewal, and customer account activities to meet or exceed annual targets for churn reduction.
  • Drive increased usage of the solution with existing customers, focusing on enhancing customer experience and value.
  • Assess customers' current level of service and work with them to maximize the value derived from the solution.
  • Collaborate with the sales team to identify upsell opportunities and support tech refresh initiatives.
  • Utilize Salesforce.com CRM tool to effectively manage and update customer information and interactions.
  • Maintain a comprehensive knowledge base of product features and functionalities, including competitive products.
  • Liaise with internal teams to address and resolve customer issues promptly and effectively.
  • Implement FBS tools and methodologies to drive continuous improvement in customer success practices.

Management Responsibilities: 

  • Ensure team members understand their roles in achieving Teletrac Navman's business plans and provide ongoing communication and support.
  • Build and nurture a high-performing team through effective leadership, coaching, and development initiatives.
  • Create and manage onboarding, training, and development programs for team members.
  • Collaborate with the Customer Success leadership team to drive strategic initiatives and foster a culture of collaboration.
  • Foster an environment of open communication and trust, motivating team members to achieve objectives.
  • Conduct regular performance reviews, provide feedback, and facilitate career planning and succession planning.
  • Optimize resources and establish short-term and mid-term plans to ensure team objectives are consistently met.
  • Enhance team members' industry knowledge and understanding of relevant products and technologies.

Required Skills / Qualifications:

  • 5+ years of experience in customer engagement, customer success, enterprise sales, or related roles.
  • Advanced business acumen with the ability to develop and implement strategies to drive business growth and create data-driven reports.
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Strong understanding of customer experience management and relationship-building strategies.
  • Proven track record in customer success, including the development of successful processes and systems.
  • Deep understanding of software businesses, including subscription and renewal models.
  • Familiarity with customer success tools and methodologies.
  • Excellent communication skills, both verbal and written, including the ability to engage with C-level customers.
  • Business development experience is a plus.
  • Ability to develop and maintain strategic customer relationships.

Join our team and be part of a dynamic organization committed to driving customer success and business growth! Apply now to contribute to our mission at Teletrac Navman.

#LI-AK2 #LI-HYBRID

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Orange County, CA, we have an international presence with additional offices in the United States, United Kingdom, ANZ and Mexico. Check our website at www.teletracnavman.com.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial feeling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

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Confirmed 10 hours ago. Posted 12 days ago.

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