What To Expect
You'll own the order-to-delivery customer and internal experience for our retail and enterprise B2B customers as we expand into new South American markets. This role focuses specifically on the fulfillment journey after order placement through final delivery, ensuring seamless experiences for both individual car buyers and enterprise customers. You'll work cross-functionally with Sales, Operations, Engineering, Finance, and Compliance to establish baseline fulfillment experiences that delight diverse customer types and navigate regional complexities. You'll be fluent in Spanish and deeply understand South American market dynamics, regulations, and customer expectations. This is a strategic position with potential to expand into people management as the organization scales. You'll drive alignment across competing priorities to deliver efficient, compliant delivery experiences.
What You'll Do
Define and maintain customer personas for retail and enterprise B2B customers to understand their unique fulfillment needs and expectations
Map order-to-delivery workflows and identify friction points, bottlenecks, and optimization opportunities across regions
Establish baseline fulfillment experience standards for both customer-facing and internal operational processes in South American markets
Prioritize and manage competing requests from Sales, Operations, Engineering, Finance, and Compliance to ensure strategic alignment
Develop product requirements and success metrics that balance customer satisfaction with operational efficiency and regional compliance
Conduct customer research and interviews with retail and enterprise buyers to validate assumptions and inform fulfillment decisions
Collaborate with Engineering to scope and deliver features that improve the order-to-delivery experience
Work with Operations to streamline fulfillment processes and reduce friction in delivery and customer communication
Present findings, recommendations, and progress to leadership and cross-functional stakeholders
Iterate on fulfillment experience based on customer feedback, regional market dynamics, and operational data
What You'll Bring
5+ years of product management experience with demonstrated success in B2B and B2C environments
Proven ability to manage priorities across multiple cross-functional teams with competing interests
Experience defining and working with multiple customer personas in complex purchasing and fulfillment cycles
Strong analytical skills with ability to translate data into actionable product insights
Excellent communication and stakeholder management skills across technical and non-technical audiences
Fluency in Spanish language required
Experience working in or expanding into Latin American markets is a plus
Degree in Business, Engineering, Product Management, or equivalent experience
Familiarity with B2B SaaS or enterprise software products
Experience in automotive, logistics, or fulfillment industries is a plus
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$136,000 - $264,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
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