Field Engineer

BT Group

Job function

Field Service

Main location

South East Asia-Thailand



Working pattern

Standard Competitive

Closing date




Purpose Of Role:


This role is key to the successful launch of BT’s new business capability – BT Field Services. The individual will be accountable for the successful installation, maintenance and break-fix of Cisco CPE and MPLS, Avaya, Polycom and Huawei deployments.

This role will be required to support a 24x7 business and thus the successful applicant must be willing to be on call per a shared roster.

The key characteristics required for this position are Customer orientation, flexibility and willingness to go the extra mile to satisfy customer requirements in addition to Technical competence and team spirit.  Strong interpersonal skills , good written and verbal communication skills are essential for this job.


Key Responsibilities:

  • Act as a mentor to the team in Voice solutions/products and is responsible in upgrading their knowledge in Voice products/solutions
  • Provide support to other team members should they have issues resolving the incidents on site at all times
  • To participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)
  • Performing maintenance work such as firmware upgrades, hardware break fix, restoration of equipment configuration
  • Performs logistic support requirements such as research, and equipment and spare part inventories 
  • Documents problems and resolution and updating the ticketing system for future reference
  • Develops and update the documents for operations procedure and best practices



  • Good written and verbal English and Thai are a must
  • Bachelor’s Degree in Computer Science, Information Technology or similar
  • Certifications in Networking such as CCNA
  • Certifications in Cisco Voice such as CCNA Voice
  • Preferably with certification in ITIL Foundation.

Key Skills/Experience:

  • Has worked in a vendor environment before; supporting large MNC
  • 2-4 years of relevant hands-on working experiences
  • Familiar with Networking product and protocol such as Switches, Routers, WLAN, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS, etc
  • Hands on experience in installation, support & troubleshooting of VOIP and Cisco IP Telephony products & Cisco Unified Communications Manager
  • Hands on experience installation, support & troubleshooting of the entire range of Cisco Nexus Switches up to N7k & Cisco Routers
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Confirmed 6 hours ago. Posted 30+ days ago.

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