Wolfram Technology Engineer - Bhubaneswar, India

Wolfram Research

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Workhours

Wolfram, creator of Mathematica, Wolfram|Alpha and the Wolfram Language, is seeking a Wolfram Technology Engineer to work with our Wolfram Technology Group out of our new office in Bhubaneswar, India. Day to day, the Wolfram Technology Engineer provides application support to Wolfram clients by phone and email and communicates customer feedback to other departments within the company, championing improvements to already exceptional products.

The Wolfram Technology Engineer also trains clients in the functionality of Wolfram products, explains the benefits of using Wolfram products to potential clients and develops creative solutions to address the individual client’s needs with the aid of Wolfram products. Additional duties may be assigned at the discretion of management. The candidate will be trained and is expected to grow into the role of Applications Developer.

Duties and tasks

  • Deliver service and support to clients via email, phone or remote connection
  • Diagnose and resolve customers’ software and programming issues
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per client specifications
  • Create and update internal and customer-facing knowledgebase content as needed
  • Review and improve existing training materials
  • Design, create and prepare custom training materials on specialized topics
  • Deliver training, remotely or in person, to individuals or groups of customers and/or employees
  • Write, analyze, review and rewrite standard Wolfram Language programs and/or build models using Wolfram SystemModelerfollowing provided specifications
  • Perform revision, repair or expansion of existing programs/models to increase operating efficiency or adapt to new requirements
  • Document program/model design, usage instructions and work progress
  • Test and correct programs/models
  • Develop expertise in and expand understanding of existing and forthcoming Wolfram technologies

Required qualifications

  • Excellent problem-solving skills
  • Programming experience in one or several programming languages
  • Research experience/teaching experience
  • Bachelor’s degree in a technical or scientific field
  • Being open-minded to explore new fields
  • Desire and drive to learn and self-educate
  • Self-motivated and self-disciplined
  • Excellent written and oral communication skills in English
  • Able to articulate ideas and instructions
  • Desire to work with clients on a daily basis
  • Interest in growing into a Wolfram Technologies Consultant and/or Applications Developer

Desirable qualifications

  • Data science, statistics and machine learning experience
  • Web development experience
  • Graphical user interface design experience
  • Applied mathematics expertise
  • Mathematical finance or economics expertise
  • Wolfram Language programming skills
  • Modelica experience or system modeling skills
  • Parallel programming experience
  • Fluency in several scheduled languages
  • Master’s degree in a technical or scientific field

Location: Bhubaneswar, India

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.

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Confirmed 12 hours ago. Posted 30+ days ago.

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