The lead engineer plays an integral part in delivering Fanatical Support to Enterprise level customers. Rackspace hosts large scale, mission critical environments and you will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.
In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies across a broad range of OpenStack powered Cloud, Dedicated and Hybrid platforms. You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.
Partnered with a Service Delivery Manager, you will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s online strategy. You will be responsible for achieving security, scalability and performance through deep knowledge of automation, scaling, application lifecycle management, Continuous Deployment and Integration.
Whilst the technical demands of the role may be varied, Rackspace will provide you excellent onsite training facilities and resources for the on-boarding and your continued development to ensure that you can exceed the expectation of our customers.
o Experience of hosting web applications across a wide variety of Webserver and Database technologies such as Apache and MySQL
o In depth understanding of Linux Kernel. RedHat, Centos, Debian or Ubuntu
o Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
o Experience configuring and troubleshooting high availability clusters using Red Had Cluster Suite
o A solid understanding of Enterprise class Networking, Virtualisation and Storage technologies
o Industry qualifications such as RHCE highly desirable
o Experience with NGINX, Hadoop, Casandra, MongoDB or Oracle
o Knowledge of Microsoft Server Operating systems highly beneficial
o Scripting skills in Python, PowerShell or other versatile scripting language is desirable
o DevOps methodologies; demonstrable ability to write and troubleshoot code in one or more of the following languages, Java, Python, Ruby, Perl, PHP
o Ability to work with configurations management tools such as Chef, Puppet, Anisible, Salt Stack
o Working knowledge of common web technologies such as Memcached, Varnish, Elasticsearch
o Understanding for agile software development methodologies and languages
o Knowledge of Checkmate (also valid Heat, Amazon CloudFormation)
o Autoscaling knowledge (Rightscale, Autoscale API, etc)
o Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios)
o Excellent communication skills, both written and verbal with great attention to detail
o Tenacious problem solver, will own issues until full resolution
o Ability to handle multiple tasks and prioritise work in order to maintain required productivity levels
o Willingness to research and self-study to keep technical skills relevant
o Self-motivated, enthusiastic team player
o Strong rapport and relationship building skills with both internal departments and external customers
o A good level of business awareness and commercial acumen
o Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
o Understanding of IT industry working practices. ITIL foundation certification desirable