Citizens Bank

Description

The Collateral Risk Management (CRM) department oversees the collateral ordering and quality assurance processes supporting the Citizens Home Equity and Citizens Mortgage business channels. The CRM Quality Control (QC) Analyst is primarily responsible for evaluating the accuracy and appropriateness of decisions made by CRM Appraisal Analysts on Mortgage, Home Equity, servicing and default transactions. This role ensures that all completed collateral reviews adhere to internal policies, established procedures, and applicable secondary market guidelines to appropriately mitigate risk.

The Collateral Risk Quality Control Analyst function includes reviews of random samples, discretionary audits, and targeted audits encompassing all Review colleagues. Audit scope includes Mortgage Conventional appraisal reports as well as all Equity collateral reports, including GSE appraisal reports and Alternative Collateral Products (ACPs).

Primary responsibilities include

• Conduct scorecard-based quality control assessments of Appraisal Analyst activities, including final documentation and results
• Documenting all QC review results within the Microsoft Access database
• Assist with research and analysis of loan-level reporting to solve for audit or other appraisal related issues
• Compile QC reports and distribute them to Review Managers, including documenting and tracking responses to identified infractions
• Attend monthly QC touch base meetings to communicate results
• Complete required Regulatory and HR compliance training each quarter by established deadlines

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

• Experience in Collateral Underwriting, Collateral Review, or Collateral Quality Control within a nationwide lending environment
• Strong knowledge of mortgage banking products, mortgage operations, and property valuation principles
• Exceptional organizational skills and strong attention to detail
• Exceptional written and verbal communication skills
• Proficiency in Microsoft Word, Excel, Access, PowerPoint and Outlook,
• Knowledge of Fannie Mae and Freddie Mac guidelines
• Proactive sense of identifying needs/issues and swiftly addressing matters independently
• Background in Analytics preferred
• Associate or bachelor’s degree preferred
• Interest in process improvement, automation initiatives, and emerging technologies such as Artificial Intelligence

Preferred Qualifications

Hours & Work Schedule

• Hours per Week: Full Time 40 hours
• Work Schedule: M-F In‑office presence required at least 4 days per week in Glen Allen, VA

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.