Senior Technical Writer

Salesforce

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Salesforce team is using the Salesforce platform to build world-class applications for vertical markets, such as Financial Services and Healthcare, and we’re hiring a technical writer in the Hyderabad office.

You have a talent for clarifying complex jargon infested stuff and producing clear, concise, and engaging content. You’ll create content for Trailhead (trailhead.salesforce.com), which is our fun and engaging online learning platform, for the Financial Services Cloud and Health Cloud products (and eventually others). Your audiences will be end users (such as financial services advisors and health care coordinators), and administrators and developers who are installing and customizing Industries applications. You’ll collaborate closely with product managers, customer success managers, and writers in the US.

You already know, from years of experience, that being a technical writer involves:

  • Asking plenty of questions so you understand not just how something works, but why it matters to the people using it.

  • Serving as the voice of our users and figuring out the best way to get them the information they need when and where they need it.

  • Digging into the stuff you’re writing about so you understand not just how it works, but why it matters to the people using it.

  • Writing in the style that is most suitable for its audience.

Asking plenty of questions so you understand not just how something works, but why it matters to the people using it.

Serving as the voice of our users and figuring out the best way to get them the information they need when and where they need it.

Digging into the stuff you’re writing about so you understand not just how it works, but why it matters to the people using it.

Writing in the style that is most suitable for its audience.

Our ideal team member:

  • Has the flexibility and openness to adopt our team's style, processes, and practices, but isn't afraid to suggest improvements that will benefit our team.

  • Enjoys working closely as part of a team, has the people and communication skills to do that well, and can carve out focused time in a busy day to get work done independently.

  • Is comfortable participating in cross-functional team meetings, at times dealing with the challenges of time zones.

  • Enjoys digging into technology and troubleshooting issues independently.

  • Is persistent, and creative when it’s necessary, about getting the information needed to get the job done.

Has the flexibility and openness to adopt our team's style, processes, and practices, but isn't afraid to suggest improvements that will benefit our team.

Enjoys working closely as part of a team, has the people and communication skills to do that well, and can carve out focused time in a busy day to get work done independently.

Is comfortable participating in cross-functional team meetings, at times dealing with the challenges of time zones.

Enjoys digging into technology and troubleshooting issues independently.

Is persistent, and creative when it’s necessary, about getting the information needed to get the job done.

Required Skills and Experience

  • Bachelor’s degree in a STEM field or an English degree

  • Superb English writing skills

  • 7 years of experience with technical writing and editing

  • Ability to work on multiple projects at once

  • Ability to learn new technologies quickly

  • Great people and communication skills

  • Focus on quality and details

  • Strong team player

Bachelor’s degree in a STEM field or an English degree

Superb English writing skills

7 years of experience with technical writing and editing

Ability to work on multiple projects at once

Ability to learn new technologies quickly

Great people and communication skills

Focus on quality and details

Strong team player

Desired Experience/Skills:

  • Experience in curriculum development.

  • Experience writing for business users in the Financial Services or Healthcare industries.

  • Experience with source control software such as Perforce

  • Experience with XML-based authoring tools such as Oxygen

  • Knowledge of DITA and structured authoring

Experience in curriculum development.

Experience writing for business users in the Financial Services or Healthcare industries.

Experience with source control software such as Perforce

Experience with XML-based authoring tools such as Oxygen

Knowledge of DITA and structured authoring


#LI-MH

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Confirmed 8 hours ago. Posted 30+ days ago.

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