Fayetteville Public Works Commission

Job Description

Organizational Effectiveness is driving the future of Fayetteville PWC to support our employees and uphold our vision of safe, reliable, and affordable utilities. You will be at the center of this evolution as our Organizational Effectiveness & Transformation Leader. You will be responsible for driving organizational transformation through strategic change management, succession planning, and organizational design that aligns strategy, culture, and people. You will lead initiatives to develop leaders at all levels by leveraging transformational leadership principles. You will inspire vision, foster innovation, and build agile, high-performing teams capable of navigating dynamic environments. This is a high-impact position where your ideas will shape the future of our organization. Success in this role requires clear communication, accountability, and a commitment to continuous development.

Here’s what you’ll do:

• Drive culture change that reflects our values. Define what “great” looks like for our organization and embed it into every system, process, and conversation.
• Shape leadership at the top. Design CEO and executive succession frameworks, readiness pipelines, and development roadmaps that secure our future.
• Champion transformation. Build frameworks that help leaders and teams embrace innovative approaches to processes and solutions, focusing on discovering smarter ways forward that enhance efficiency and create positive experiences for employees and stakeholders.
• Elevate performance. Continue to evolve performance management processes so goals feel meaningful and drive business impact.
• Improve strategic processes. Lead major HR-related transformation projects. Standardize procedures and create simple tools that make it easier for leaders and employes to do their best work.
• Develop talent pipelines. Design and deliver high-quality training, apprenticeship, mentorship, and leadership programs.
• Collaborate across PWC. Partner with Human Resources Business Partners and department leaders to align people and culture strategies with business priorities.

PREFFERED KNOWLEDGE, SKILLS, AND ABILITIES

1. Expertise in organizational development, culture transformation, and enterprise change management.
2. Strong analytical and problem-solving skills.
3. Ability to recommend solutions with tact.
4. Skilled in planning, organizing, and managing multiple projects and deadlines.
5. Exceptional communication and facilitation skills.
6. Ability to interpret data and create actionable insights.
7. Ability to build trust and maintain confidentiality in sensitive matters.
8. Proficiency in Office 365 and Oracle HCM.

MINIMUM QUALIFICATIONS

• Education: Bachelor’s Degree in Human Resources, Organizational Development, Business, or related field. Master’s Degree in Human Resources, Organizational Development, or MBA preferred.
• Experience: 5+ years in organizational development, change management, or talent management
• Certifications (preferred): Prosci Change Management Certification, Lean Six Sigma

WHAT WE OFFER

• Health & Wellness
• Medical, Dental & Vision Plans with HSA and FSA options
• Wellness Program offering $120/month premium reduction
• Group Life Insurance and Long-Term Disability
• Onsite Gym & Onsite Medical Facility

RETIREMENT AND SAVINGS

• Pension through the NC Local Government Employees’ Retirement System
• 401(k) Match Retirement Plan
• 457 Plan

WORK LIFE BALANCE

• Paid Holidays and PTO with rollover options

GRADE 414

$81,932.46 – $107,946.02

Exempt