ICI Business Product Owner

Ford Motor Company


Job Title

ICI Business Product Owner

Job Description & Qualifications

Ford Motor Company's Global Data, Insight, and Analytics (GDIA) organization is looking for a manager to develop Intelligent Customer Interactions (ICI) strategy development. You will have the opportunity to work with an award winning team of business professionals and at one of the Best Places to work (awarded by Glassdoor, Human Rights Foundation, and others).
You will be working on a project to build a portfolio of ICI tools and services to enable Ford Motor Company to intelligently interact with their customers. These tools will utilize the Single, Complete, Actionable view of the Customer (SCA-C) to make each interaction more effective, efficient and therefore more valuable to the company.  Functions include: consultation, product design, product strategy development, handoff to infrastructure teams and IT to implement the strategy. In this role, you will work with business partners in multiple regions (North America, Europe, Asia Pacific, South America etc.) to collect their business requirements to build products to serve the needs of those regions.


  • Responsible for supporting the business and IT integration for Intelligent Customer Interactions (ICI)
  • Communicates the project and drives project deliverables in working meetings with Stakeholders, primarily IT counterparts
  • Develops the vision of what we wish to build (Business Owner View), and convey that vision to all the stakeholders, including advocacy of product to the enterprise
  • Develops use cases to drive development and prioritization of operational needs
  • Manages Product backlog, prioritize features, attend Agile ceremonies and drive delivery of the product.
  • Reviews and approves Test Scenarios and Test cases. Plans and conducts UAT.
  • Manages project governance process
  • Identifies the impacts on other projects and develops strategies to mitigate the impact
  • Documents key project business deliverables i.e. legal requirements, business process changes, management presentations
  • Interfaces with Data Governance and Data Operations teams

Job Requirements:

Basic Qualifications: 

  • BA/BS in Business Systems or related field (MIS)
  • 3+ years of experience in leading technology implementation projects
  • 1+ years on experience in working with Customer Data
  •  1+ years of experience in Word, Excel and PowerPoint

Preferred Qualifications: 

  • MBA or MA/MS in Business Systems
  • 5+ years of experience in the Customer Interactions area for example, 1:1 marketing
  • Proficiency in Microsoft Project or Rally tools a plus
  • Project Management experience or Project Management Professional (PMP) Certification desired
  • Customer Database management experience a plus
  • Working within large and complex projects

The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.
Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

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Ford Motor Company



Skill Team



Intelligent Customer Interactions





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Confirmed 15 hours ago. Posted 30+ days ago.

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