Position Description
We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.
Responsibilities
Understand and own the end-to-end integration of Tesla's Software Application systems
Work directly with software developers and business users to understand issues and provide solutions in real-time
Work through tickets received from business users of globally distributed locations
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
Setup automation and monitoring process to optimize utilization of Software Application systems
Work as an incident commander of production critical calls that require coordination between cross-functional teams
Requirements
Degree in an engineering field or equivalent experience and evidence of exceptional ability
+2 years of support engineering experience working in a globally distributed enterprise level systems
+2 years of working knowledge of SQL and relational database management system
+1 years of experience with Python, Go or other software development language
+1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
+1 years of experience with Incident management and Defect management ticketing tools
Must be able to understand integrated systems, API concepts and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
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