All tasks to be carried out in a quality manner, consistent with the Company vision and values.
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
Manage compliance with export rules for controlled products, including preparation of export licences.
Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
Communicate with the customers regarding order confirmation, shipping and tracking information.
Create and send out defined reports to the customers on a regular basis.
Occasionally participate to meetings with customers as required.
Receive and process customer forecast into ERP system, managing related communication both internally and externally.
Analyse, escalate and take appropriate action on forecast quality, demand and changes.