Global Account Manager, Affiliate (Latin America)

Acceleration Partners

Experience
Qualifications
Workhours

LOCATION:

The ideal candidate will be based in Mexico City and will have the ability to work primarily from home. However, we will also consider candidates based in the US who know the LATAM market and have the ability to travel 50% or more to Mexico City.

THE ROLE:
Major brands are looking to take complex performance marketing programs global, creating a significant opportunity for strategic leadership and innovative execution. As a result, Acceleration Partners (AP) is seeking a Global Account Manager, Affiliate Marketing based out of Mexico City. The Global Account Manager will be focused on client delivery for one of our most high-profile clients, and will be a key part of Acceleration Partners’ growth in the Latin America region.

The core of the role is to provide hands-on client service, work closely with our largely US-based client services team to execute regional campaigns, and to support international expansion projects as needed. This will require excellent client service skills, an entrepreneurial spirit, strategic thinking, and a capability (and willingness) to own the day to day tasks and projects for client programs. It will also require the ability to comfortably present to and work with senior client contacts and key regional publishers. A successful candidate will have a “whatever it takes” attitude to meeting and exceeding clients’ needs and will maintain Acceleration Partners’ high standards and reputation for strategic vision and excellence.

TOP 5 JOB RESPONSIBILITIES:

  1. Client Service and Communication: Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance and participation from US-based Associate Director. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates.
  2. Account Strategy: Oversee successful client programs to develop effective strategies and tactical plans for achieving client goals. Proactively offer new and innovation ideas to the overall program strategy of an emerging regional (LATAM) affiliate program.
  3. Strategy Execution and General Account Maintenance: Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Execute the day-to-day operations of multiple affiliate programs, including managing affiliate applications, deploying creative assets, monitoring for fraud and affiliate compliance, etc. Finds, negotiates, and acts on relevant publisher development opportunities, and gets relevant new publishers approved and active in client programs. Able to think outside of the box to present new and interesting opportunities to clients. Maintain active contact with top affiliates, respond to affiliates’ inquiries and troubleshoot issues. Develop recruitment lists based on the needs of your clients as well as the corresponding outreach emails. Draft and execute affiliate communications and newsletters. Monitor affiliates’ marketing methods to prevent fraud and ensure compliance with each program's terms and conditions (Brandverity, FTC, Fraud). 
  4. Reporting and Analysis: Provide clients with regular reporting, analyze data to find opportunities and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.
  5. LATAM Market Expansion Support: Work with a US-based and growing global team to support AP’s global business expansion. This may include providing strategic insights to AP senior management and researching global expansion opportunities. Support sales efforts for non-US originated business, and US-based clients looking to expand globally, as our global subject matter expert. This may include creating and/or delivering sales presentations and serving as our global expert during sales calls and meetings. 

WHAT SUCCESS LOOKS LIKE:
By 2 months… you are executing the day-to-day operations of the affiliate program, including managing affiliate applications, responding to affiliate inquiries and issues, drafting newsletters, monitoring fraud, recruitment list building, and deployment of creative assets. You have formed strong relationships with key client contacts and are the main point of contact for clients’ account questions. Challenging client situations are being managed with guidance from the Associate Director. Client data is regularly being analyzed and used strategically in optimization, activation and recruitment campaigns. Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome.


By 1 year… you are taking accountability for the performance and success of all your clients. Account efficiencies have been maximized and excellent communication and strategic plans are in place on all accounts, and recognized as a key to client success. Your clients are being serviced profitably, all deliverables are A caliber, and Net Promoter Scores remain consistent at 8+. You have built a strong foundation with the client leading to expanded AP headcount in the region.

QUALITIES OF THE IDEAL CANDIDATE:

  • Fluent in Spanish and English both verbal and written
  • Demonstrated ability to build scalable, quality oriented processes while maintaining a high level of profit and client satisfaction
  • Possesses an entrepreneurial spirit
  • Is highly self-motivated, resilient, can work well on his/her own, and does not require constant feedback and oversight
  • Demonstrates polish and professionalism in all situations
  • International client service experience required, with business development experience a plus
  • Deep experience with different affiliate networks and SaaS platforms
  • Experience with other digital marketing channels, including paid search and paid social, a plus
  • Possesses excellent verbal and written presentation skills
  • Understands what it takes to keep A-level clients engaged and happy
  • Knows how to manage and collaborate with distributed team members 
  • Has strong internal motivation to get the job done and done well
  • Thrives in a fast-paced environment and enjoys bringing order to chaos especially in ambiguous situations
  • Prioritizes competing objectives and manages time with skill
  • Loves to continually learn and stay ahead of the industry pack

MINIMUM QUALIFICATIONS & SKILLS:

  • Minimum 3-5 years of client side or agency side experience with global exposure in digital/online marketing with a minimum 2+ years of affiliate specific experience 
  • Has direct affiliate marketing experience (in-house, agency, network) and knowledge of Affiliate Networks and SaaS platforms, preferably Impact Radius and/or Performance Horizon
  • Lead Generation experience preferred
  • Fluent in Spanish and English both written and verbal
  • Bachelor’s degree
  • Ability to travel internationally when needed to global or US conferences and team meetings
  • Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
  • Working knowledge of HTML, a plus
  • Has demonstrated success and forward progress at all stages of his/her career
  • Holds a valid passport and has ability to travel internationally as required

WHY ACCELERATION PARTNERS?

We are the leading global affiliate marketing agency in the industry. This strong statement is not one we make lightly. We’re incredibly proud and humbled that, in our relatively short time in business, we’ve received numerous industry awards, including the Inc 500 list of fastest-growing private companies three years in a row and 3rd fastest-growing company in Massachusetts two years in a row.

Our unique ability to raise bar in terms of innovation, service quality, partnerships and culture is why the top brands in the world trust us to manage their affiliate marketing programs, including Airbnb, adidas, eBay, StubHub, Target and Uber. It’s also why the best and the brightest in the industry want to work here.

At AP, we believe that a great work experience comes from having a shared vision, challenging work, autonomy, accountability and an unwavering commitment to finding like-minded colleagues who share our core values. While we are passionate about the work we do and the level of service we provide our clients, we are equally passionate about the hours we spend away from work, be that with friends and family or pursuing our individual passions.

As an organization, we’ve worked thoughtfully and strategically over the years to create core values and operating principles that reflect who we are as a company and who we strive to be. This dedication to cultivating a happy, healthy and engaged remote work environment has resulted in AP receiving many company culture awards, including 4th Best Place to Work in Advertising and Marketing, 8th Most Flexible Workplace in the United States by Fortune Magazine and Great Places to Work, and ranking #4 on Glassdoor’s Employee’s Choice Awards for Best Small-Medium Business to work for. Learn more at www.accelerationpartners.com/join-our-team.

 

Please kindly submit all resumes in English.

Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.

 *GLSDR

Read Full DescriptionHide Full Description
Confirmed 8 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles