UCB

JOB DESCRIPTION

Make your mark for patients

We are looking for a Global Datacenter Corporate Lead who is customer-focused, collaborative, and proactive to join us in our IT Infrastructure team, based in our Braine-l’Alleud site in Belgium.

About the role

You will be working in a team that ensures the quality and efficiency of datacenters services. You will manage transition of services management to the current service delivery framework. You will act as the main operational contact for external partners, manage service delivery performance, and champion continuous improvement. Your role includes designing and improving service management processes, monitoring KPIs, and ensuring compliance with agreed service levels. This global role requires strong governance, strategic relationships, and a focus on operational excellence.

Who you’ll work with

You will collaborate with internal teams, offshore resources, and external vendors to ensure seamless service delivery. You will engage with stakeholders across IT and business functions, building strong partnerships and driving improvements in service quality.

You will work closely with the operation managers who manage the deliveries and services requests.

Aligning with demand and engagement manager to ensure perfect delivery within the standard and agreed planning.

You will work in a dynamic, international environment that values innovation and teamwork.

What you’ll do

• Design and improve service management processes for IT datacenter services
• Act as the main operational contact for external partners and vendors
• Monitor and report on service quality, KPIs, and compliance with SLAs
• Drive operational improvements and continuous service optimization
• Establish governance and strategic relationships for stable, cost-efficient services
• Coordinate resource requests, including people, environments, and licenses.

Interested? For this role we’re looking for the following education, experience and skills

• Master’s degree in IT or related field
• 5–10 years of experience in IT service delivery management
• Strong knowledge of service management frameworks and best practices
• Excellent communication and stakeholder management skills
• Ability to prioritize, problem-solve, and drive improvements in a global context
• Fluent in English, French or Dutch are a plus
• A positive mindset, eager to learn and appetite for innovation

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.