Acrisure

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Benefits Administrator to join our team in Grand Rapids, MI. This role is responsible for administering and supporting employee benefit programs while serving as a primary point of contact for benefit-related inquiries. The Benefits Administrator plays a key role in delivering positive employee experiences through responsive service, accurate benefits administration, compliance support, vendor coordination, and clear communication. This position is well-suited for someone who is highly organized, service-oriented, and comfortable navigating complex benefits questions with professionalism and care.

Responsibilities:

• Serve as the primary point of contact for employee benefit inquiries, providing timely, accurate, and compliant guidance.
• Administer and support benefit programs including medical, dental, vision, group and supplemental life, disability, 401(k), pre-tax spending accounts, and other company benefit offerings.
• Process benefit enrollments, changes, terminations, and qualified life events through HRIS and vendor systems.
• Maintain and update benefits-related knowledge articles, communications, and employee-facing materials to ensure clarity and consistency.
• Coordinate benefits communications related to open enrollment, new hire onboarding, and ongoing employee education.
• Reconcile carrier and vendor invoices and ensure timely and accurate payment processing.
• Manage relationships with benefit vendors and third-party administrators to ensure service-level expectations are met.
• Support compliance activities including ACA reporting, ERISA requirements, COBRA, HIPAA, non-discrimination testing, and audits.
• Monitor and maintain data integrity within Workday and other benefits platforms.
• Assist with benefit plan renewals and contribute to benefit design discussions through data analysis and market research.

Requirements

Required Qualifications

• Working knowledge of employee benefits and applicable compliance regulations ERISA, COBRA, HIPAA, ACA).
• Strong customer service and communication skills with the ability to explain benefits clearly and empathetically.
• Excellent organizational skills with a high level of attention to detail.
• Ability to research issues, analyze information, and resolve benefit-related questions effectively.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Experience using Workday or another HRIS (strongly preferred).
• Experience supporting benefits administration in a shared services or ticket-based environment.

Education and Experience:

Required Qualifications

• 1–2 years of experience in benefits administration or a related HR support role.

Preferred Qualifications

• Associate’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered.
• Professional certifications such as CEBS, PHR, or SHRM-CP are a plus but not required.

#LI-MF2

#LI-Onsite

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.