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Responsibilities

Deputy Head, Guest Relations Ambassador

(Connect@Changi - 1-Year Contract)

The Deputy Head, Guest Relations Ambassador will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents. He/she will work together with Housekeeping, Engineering and Security Departments and report directly to the Operations Manager.

Responsibilities

  1. Oversee the entire day-to-day operations of the Front Office department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
  2. Regular on-going monitoring of employee to ensure the adherence to pre-established policies and procedures
  3. Regular reviewing of Safe Management Measures at the workplace to ensure adherence to the latest advisories
  4. Promote teamwork and quality service within the team and coordination with the other departments
  5. Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
  6. Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
  7. Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards
  8. Engage in effective communication with the government authorities, management, employees, and residents, and cultivate good working relationships with them.
  9. Report any damage and maintenance defects to the Engineering Department
  10. Assume other responsibilities as designated by the Company

Job Requirements

You have:

  1. At least 4 years of relevant work experience with managerial capacity in the hospitality industry
  2. Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification
  3. Knowledge of change management and the ability to discover operational efficiencies
  4. Service-oriented, attentive to details and observant
  5. Management and supervisory skills
  6. Required to wear PPE when needed
  7. Willingness to perform shifts (i.e Morning, Afternoon, Overnight shift)
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Confirmed 30+ days ago. Posted 30+ days ago.

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