Responsibilities
Deputy Head, Guest Relations Ambassador
(Connect@Changi - 1-Year Contract)
The Deputy Head, Guest Relations Ambassador will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents. He/she will work together with Housekeeping, Engineering and Security Departments and report directly to the Operations Manager.
Responsibilities
- Oversee the entire day-to-day operations of the Front Office department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
- Regular on-going monitoring of employee to ensure the adherence to pre-established policies and procedures
- Regular reviewing of Safe Management Measures at the workplace to ensure adherence to the latest advisories
- Promote teamwork and quality service within the team and coordination with the other departments
- Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
- Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
- Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards
- Engage in effective communication with the government authorities, management, employees, and residents, and cultivate good working relationships with them.
- Report any damage and maintenance defects to the Engineering Department
- Assume other responsibilities as designated by the Company
Job Requirements
You have:
- At least 4 years of relevant work experience with managerial capacity in the hospitality industry
- Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification
- Knowledge of change management and the ability to discover operational efficiencies
- Service-oriented, attentive to details and observant
- Management and supervisory skills
- Required to wear PPE when needed
- Willingness to perform shifts (i.e Morning, Afternoon, Overnight shift)