Description

Monitoring, Evaluation& Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province). As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

Green Growth Programme Component 3: Scaling Finance for Established Agri-businesses in the Democratic Republic of Congo forms part of FCDO’s Green Growth Programme (GGP) in the Democratic Republic of the Congo (DRC). This component aims to increase access to finance for climate-smart agribusinesses, catalysing private investment and promoting sustainable economic growth. The programme will work with financial institutions, impact funds, and agribusinesses to expand the use of innovative financial products, improve access to finance for DRC firms, and incentivise lenders and investors to support green activities such as the uptake of resilient seeds, irrigation systems, and solar technologies. Through a combination of technical assistance, catalytic grants, and concessional finance, the programme will mobilise additional private capital, strengthen financial markets, and build the resilience and productivity of DRC’s agricultural sector. This component forms part of FCDO’s broader efforts to promote low-carbon, climate-resilient development and deliver measurable results under the UK’s International Climate Finance (ICF) commitments.

The Position (General Position Summary)

The MEL Manager is responsible for providing overall leadership, coordination and technical supervision of the monitoring and evaluation activities for the Green Growth Programme Component 3 programming. The MEL Manager will drive evidence generation, learning, and adaptive management. S/he will work closely with the delivery partner to align data requirements, reporting expectations, and performance indicators. They will coordinate regularly with partners to ensure that partner-level data (e.g., on pipeline development, TA support packages, and investment facilitation outputs) is collected consistently and feeds into the programme’s overarching MEL framework. The MEL Manager will also liaise with the external GGP Component 4 MEL supplier to harmonise methodologies, ensure data quality, and integrate evidence and learning across components.

Essential Responsibilities (Safeguarding Responsibilities are required for all roles)

TECHNICAL OVERSIGHT

• Ensure active collaboration with program/technical managers to develop M&E tools and integrate M&E across all program components.
• Identify and develop the tools needed to measure program impact.
• Ensure effective use of ICT4D in data management systems (using CommCare, Excel, QGIS, and other tools as appropriate) to promote data-driven decision-making.
• Lead coordination with the external GGP MEL supplier (Component 4) and delivery partner to ensure harmonised data collection, reporting, and learning systems across all components.
• Drive adaptive management by analysing trends, generating insights, and facilitating regular learning reviews to inform strategic and operational decisions.

PROGRAMME MANAGEMENT

• Lead the design and implementation of the programme’s MEL system, ensuring all tools, indicators, and reporting processes effectively capture results related to expanded access to finance, investment mobilisation, and green growth outcomes.
• Define programme indicators and develop data collection tools, databases, dashboards, and reporting templates that align with the overarching Green Growth Programme MEL framework and FCDO reporting requirements.
• Work closely with the delivery partner and stakeholders to align on data requirements, reporting expectations, and performance indicators, ensuring that partner-level data on pipeline development, technical assistance packages, and investment facilitation outputs are captured consistently and integrated into programme-wide reporting.
• Collaborate with the external MEL Delivery Partner (GGP Component 4) to harmonise approaches to data quality, verification, and impact measurement, and to ensure the programme contributes to shared learning and evidence generation across all Green Growth components.
• Organise regular MEL coordination meetings to review progress, validate results, and document lessons learned across consortium partners, supporting adaptive management and learning.
• Consolidate quarterly performance data and contribute to programme reporting, synthesising evidence on financial leverage, climate-smart investments, and enterprise outcomes.
• Ensure string design, quality data collection, and analysis for baseline and endline exercises.
• Support the commissioning and oversight of key studies and assessments, including the final evaluation , ensuring robust data collection and analysis.
• Facilitate knowledge-sharing and learning dissemination by documenting processes, lessons, and success stories that demonstrate the programme’s contribution to mobilising finance for climate-smart agribusinesses.

INFORMATION MANAGEMENT

• Facilitate the achievement of performance-based targets and outcomes and lead efforts to design effective, proactive, and iterative M&E systems following the program's logical framework and results chain measurement.
• Oversee the scope of work, deliverables and overall quality of work of any internal or external evaluation or research partners.
• Develop project follow-up tools and directly assist the Team Lead and Deputy Team Lead in tracking the progress of their project indicators and activities.
• Oversee the scheduling and production of formal and informal reports on all aspects of the program in a timely and efficient manner.
• Document achievements/impact of innovative program components of the program.
• Ensure that M&E and all team members together focus on assisting the program to generate practical information that can be used for ongoing program analysis and decision-making while also capturing results at the impact level.
• Ensure that all M&E products are archived appropriately and easily accessible to Programme staff.

ANTI-FRAUD SYSTEMS

• Set-up Program systems that allow for a better follow-up of all field activities.
• Develop new methodologies and ways of operating to reduce/eliminate aid diversion during interventions.
• Build and maintain awareness of the broader context and implications of the various types of risk affecting emergency interventions.
• Provide technical support to the Programme Team to mitigate risks identified per intervention
• Contribute to proactive dissemination and use of knowledge gained through audit activities
• Escalate issues as appropriate for advanced investigation and analysis by the Internal Control

TEAM MANAGEMENT

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Set a team culture valuing learning and adaptive management in support of an ongoing resilience approach in programming
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
• Contribute to country team-building efforts, help team members identify problem-solving options, and ensure the integration of all team members into relevant decision-making processes.
• Develop and manage the MEL team, inclusive of senior-level staff and officers
• Manage and help with the recruitment, orientation, professional development, and ongoing training of program and M&E staff to ensure they are of the quality and technical capacity necessary to ensure the successful implementation of activities.
• Ensure Emergency M&E staff compliance with mission-wide activity reporting requirements
• Advance the M&E mission-wide capacity-building strategy FINANCE & COMPLIANCE MANAGEMENT
• In collaboration with the country program’s operations and finance departments, ensure proper financial management, procurement, administration, human resources, and logistics for Emergency M&E activities

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: GGP Component 3 Programme Team Leader

Partner representatives in the Partnership

Works Directly With: Country Director, Director of Programs, Other DRC Directors and Deputy Directors, DRC finance and operations teams, HQ Regional Programme Team, HQ Technical Support, Evidence, and Program Quality

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• MA/MS or equivalent in economics, statistics, development studies, monitoring and evaluation, or a related discipline.
• At least 5 years of experience in monitoring, evaluation, and learning for development or access-to-finance programmes, preferably within FCDO- or other donor-funded initiatives.
• Strong technical skills in quantitative and qualitative data collection, management, and analysis; proficiency in Excel and at least one statistical or data visualisation software (e.g., Power BI, STATA, R).
• Proven experience integrating MEL systems across multiple partners and components, including coordination with technical and finance teams to ensure data-driven decision-making.
• Knowledge of MEL approaches for market systems development, blended finance, or private-sector engagement programmes is highly desirable.
• Experience with mobile data collection and management tools, such as CommCare, KoboCollect, or ONA, and familiarity with ICT4D applications.
• Strong analytical and communication skills, with the ability to synthesise complex information into actionable insights and learning products.
• Demonstrated ability to foster collaboration with implementing partners, financial institutions, and private sector actors to ensure harmonised reporting and adaptive learning.
• Fluency in French and English required.
• Experience working in DRC or similar fragile and emerging market contexts strongly preferred. Advanced degree or equivalent experience

Success Factors

A successful candidate will have a demonstrated ability to lead a team and communicate effectively with team members and colleagues of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving. The candidate will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem-solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. In DRC, patience, diplomacy, tenacity, compassion, and determination are all success factors.

Living Conditions / Environmental Conditions

The position is based in Kinshasa, DRC. Housing for this role is in a private apartment under housing allowance regulations. The rest and recovery cycle follows the Country Office R&R policy. Kinshasa has limited security regulations and has many options for healthcare, shopping, restaurants, and social life. The position requires regular travel to various locations within Kongo Central, Kwilu, Mai-Ndombe, and Kwango. This may include unstable areas with strict security rules and limited amenities. Living conditions in the field locations are clean and secure, but basic. While conditions in much of the country are improving, there are still pockets of violence and insecurity, and petty crime is present. Mercy Corps' offices experience variable levels of insecurity and adapt their procedures accordingly. Due to poor infrastructure, air travel is often necessary to get from one end of the country to the other.

Mobile phones and cellular service are widely available. The Internet is limited, but available in all Mercy Corps’ offices. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods, although it must be noted that imported goods can be more expensive than in other locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Read Full Description