Director of Operations, Europe - Pacific Region - Based From Woking, UK

Marsh & McLennan Companies


Department Overview
Sirota Consulting joined the Mercer group of companies in 2017 to build upon Mercer’s consulting strength and capabilities in talent management and reinforces our commitment to employee engagement. As a global provider of employee engagement solutions Sirota offers the full breadth of organisational assessments, surveys, technology, and analytics.
Sirota conducts surveys with more than one million employees annually across 130 countries and 80 languages. As specialists in organisational research, Sirota’s advisory capabilities and technologies span all aspects of the employee experience, including engagement, team effectiveness, leadership, and culture. Combined with sophisticated analytics and data mining tools, Sirota’s surveys help clients get real time insight from engagement data. Sirota then uses advanced analytics to help HR identify where leaders, employees, strategy, and culture are misaligned, uncovering hidden factors that drive performance and support positive change. 
Position Overview
Mercer-Sirota is a leading provider of employee engagement services, designing and providing custom employee surveys and related attitude research to clients globally. We have been active in the field of international attitude research for more than 40 years, with operational teams in Europe, America, Latin America and Asia – plus a presence in most countries via our Mercer Career offices.  
We are looking for a Director of Operations for the Europe-Pacific (EP), based in our Woking, UK office.
Key Responsibilities
  • Manage the efficient and effective delivery of client engagement projects through personal delivery and managing a wider project team
  • Oversee the delivery of projects, including the quality of output and adherence to  data and compliance standards
  • Manage an international team of 10-15, including allocation of projects, training and development
  • Liaise with clients and internal colleagues to ensure projects meet agreed quality and commercial targets
  • Participate in business development within the region
  • Guide the evolution of our survey technology platform, in conjunction with colleagues in other regions
  • Personally supervise larger projects and help shape the evolution of client engagement programmes     


Skills and Experience
  • Degree qualified in Psychology, Statistics, Sociology or similar
  • Proven experience of managing large scale HR or client service projects
  • Demonstrable track record of successfully delivering large scale client projects within an employee engagement or HR environment is highly beneficial
  • Strong client engagement and delivery experience is high beneficial
    Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital. We strive to develop our staff offering them training, support, progression options and exposure to technical work to help them develop their skill set as well as their career.
    At Mercer we are open to flexible and part time working arrangements for new hires.  The aim of our flexible working policy is to enable employees to balance work and home life more effectively, whilst meeting the needs of our business. This is another step towards us being an employer of choice. We encourage you to discuss your requirements with us when you apply for a role (we’re very flexible!).


Project Management Group

Primary Location

United Kingdom-Woking


Full-time aim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

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Confirmed 14 hours ago. Posted 30+ days ago.

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