JLL

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Purpose:

The Facilities Coordinator combines facility management expertise with exceptional customer service delivery to create outstanding workplace experience. This role supports facility operations while serving as a Community Host, ensuring smooth daily operations and fostering meaningful relationships with clients and occupants through proactive communication and high-touch service delivery.

Responsibilities:

Facility Operations & Customer Service

• Serve as the initial point of contact for all facility-related inquiries, issues, and feedback from employees and guests
• Support the Facilities Manager in managing day-to-day facility operations and building systems
• Coordinate maintenance activities, repairs, and inspections while ensuring exceptional customer service delivery
• Monitor and respond to facility-related issues (HVAC, plumbing, electrical) with focus on customer impact and satisfaction
• Manage vendor relationships and service contracts while ensuring service excellence standards

Client Engagement & Experience

• Deliver exceptional customer experience through enhanced engagement and proactive communication
• Build meaningful lasting relationships with clients, tenants, and occupants
• Conduct regular occupant surveys to assess satisfaction levels and identify improvement opportunities
• Provide intuitive service delivery that anticipates needs and exceeds customer expectations
• Assist with client events and catering coordination to ensure flawless delivery

Administrative Excellence & Operations

• Support facility budget management, expense tracking, and cost-saving identification
• Maintain accurate facility records including contracts, leases, and maintenance documentation
• Provide administrative and operational support for ancillary services
• Prepare reports and presentations as required
• Support data collection, analysis, and reporting aligned with client objectives

Health, Safety & Compliance

• Assist in implementing HSE policies and practices within the facility
• Ensure compliance with health, safety, and environmental regulations
• Conduct regular inspections and address potential hazards or non-compliance issues
• Support emergency preparedness and response efforts

Qualifications:

Education & Experience

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Hospitality, or related field
• Minimum 2 years experience in facilities management, customer service, or hospitality
• Experience in Integrated Facilities Management (IFM) industry preferred

Technical Skills

• Strong knowledge of facility operations, maintenance practices, and building systems
• Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)
• Experience with facility management software for tracking and reporting
• Ability to adapt to new devices, technologies, and applications

Core Competencies

• Exceptional customer service skills and interpersonal abilities
• Excellent organizational and multitasking skills with ability to manage competing priorities
• Strong verbal and written communication skills both Spanish and English
• Ability to work independently and collaboratively in team environments
• Detail-oriented with high degree of accuracy in record-keeping
• Strong problem-solving and decision-making capabilities
• Knowledge of industry standards (BOMA, IFMA, LEED) is advantageous

Location:

On-site –Ciudad de Panama,PAN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.