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Advanced Technical Trainer(Software Technical Writer)

Diebold

Seasoned technical writer. Creates documentation and education materials to boost user experience on a digital platform. Assesses, analyzes, challenges and documents product features. Supports (local) team with complex, non-standard issues. The seasoned technical writer interfaces with product management, release management, development and quality teams to entrench documentation into the product development lifecycle and align with the release cadence. 

  • Produces and reviews estimates of time to be spend on technical documentation as input to the overall cost estimation of the project.
  • Prepare, review, revise, and maintain in-depth technical documents, such as software and systems engineering, system operations, user guides, integration guides, API developer guides, etc.
  • Assures an in-depth understanding of the DN portfolio and documentation requirements.
  • Autonomously produces high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Evaluates training needs and requests and assures proper training materials are produced and maintained.
  • Conducts technical product trainings for internal teams and customers.
  • Creates and maintains the information architecture and master data.
  • Contribute to writing styles and standards, including participating in peer editing.
  • Acts as single point of contact for internal teams regarding additional requests, evaluates and dispatches the work.
  • Creates documentation and collaterals for complex requests.
  • Organizes best practice sharing and implements new processes, formats and guidelines.
  • At minimum, an associate’s degree in English, Technical Writing, Journalism or Engineering with a background or training in computer science.
  • Experience working with the following tools: Confluence/JIRA, Git & Github, HTML, CSS, JavaScript, Python.
  • A minimum of three to four years of experience as a technical writer producing technical product documents for software. 
  • Strong written and verbal communications and experience in structured authoring and information modeling concepts.
  • Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
  • Experience in working in cross-functional, cross-geography product/content development setup.

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. 

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

  • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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Confirmed 11 hours ago. Posted 30+ days ago.

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