Guest Services - Fillmore Silver Spring

Live Nation

Company Type

Job Summary:

The Role:

  • As part of the Guest Services team, ushers are responsible for providing excellent guest services at Fillmore Silver Spring during all events.


  • Ability to give proper recognition to Fillmore Silver Spring guest, Live Nation Executives and VIP’s to instill appreciation
  • Serve as a resource of information for all guests regarding their experience within Fillmore Silver Spring
  • Provide assistance to all positions and communicate effectively with others to enhance guests’ experience
  • Articulate vocabulary with the ability to adapt and socialize with current audience
  • Exemplary and professional grooming standards
  • Ability to anticipate guests’ needs
  • Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
  • Prevent and resolve altercations among guests
  • Lead guests and other employees in emergency evacuation procedures and provide assistance
  • Maintain control by circulating through your work area throughout the shift
  • Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
  • Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
  • Enforce House policy regarding photos/videos/recording devices
  • Safeguard against theft and property damage
  • Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
  • Set up area before opening (stanchions, table configuring, etc.)
  • Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift



  • (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
  • Flexible schedule and ability to work late hours
  • 1 year work experience interacting with people in a positive environment
  • Read, write and speak English fluently
  • Must be able to lift or move up to 25 lbs using proper lifting techniques
  • High School Diploma or equivalent
  • Working knowledge of high end restaurant operations, seating procedures, guest relations, problem solving
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to diffuse possibly volatile situations with tact and diplomacy
  • Tolerance of all cultures, music and art forms


  • Bi-lingual
  • Cash handling experience
  • Experience recognizing valid ID’s
  • Experience in a live music environment
  • Self defense training
  • Experience using metal detection equipment

Physical Demands/Working Environment:

  • Working environment is fast-paced, often loud and stressful
  • Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
  • Must be able to lift or move up to 25 lbs using proper lifting techniques

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Confirmed 8 hours ago. Posted 30+ days ago.

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