Johnson Controls

What will you do?

The Servicemax/Salesforce Support Engineer will provide technical guidance and support in the delivery of solutions within an agile DevOps environment. Additionally, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the DevOps team meets business needs and adheres to best practices. Will also be involved in daily support and administration of our ServiceMax and Salesforce environment as required.

How will you do it?

• Develop, test, and document custom development, integrations, and data migration elements of Salesforce and ServiceMax implementations.
• Working to DevOps standards maintain CI/CD pipelines for Salesforce and ServiceMax.
• Perform system testing and validation to ensure high performance and security.
• Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications.
• Participate in planning and analysis of business requirements for system changes and enhancements. Coordinate with Release Management Team on scheduled or emergency releases.
• Optimize system performance and ensure seamless integration of new features.
• Provide recommendations for improving processes and configurations.
• Handle incidents and service requests as escalated to you, providing essential support for our CRM systems.
• Troubleshoot and resolve technical issues related to Salesforce and Service Max.
• Monitor system performance and proactively address potential issues.

Requirements:

• 7+ years experience in Salesforce and 3+ years experience in ServiceMax development, configuration and administration.
• Experience with building solutions using an Enterprise Integration Platform to connect to an ERP.
• Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more.
• Experience with creating and managing Servicemax functionality including but not limited to Service Flow Manager, Dispatch Process, Service Contracts, Entitlements, Invoicing, Installed Products and the Go App.
• Experience with Salesforce APIs (REST/SOAP/Metadata, etc.)
• Proficient in LWC development.
• Strong understanding of DevOps principles and practices including use of JIRA or similar.
• Experience with ServiceNow or similar tool for ticket handling.
• Excellent communication skills to work effectively with business stakeholders globally.
• Ability to work in an agile environment and adapt to changing requirements.
• Fluent English (must)