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Job Description

GENERAL MISSION

  • The Senior Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.
  • To ensure the smooth running operation of the commercial section in consultation with the Director of Sales, Director of Sales & Marketing on all matters.
  • The performance of the Senior Sales Manager will be determined solely by the productivity of the corporate section as well as the overall results of the hotel.
  • The Senior Sales manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the DOSM/DOS. The Sales Manager will also be responsible to the DOSM/DOS for the Corporate Section and all Sales Personnel within the section.

COMMERCIAL RESPONSIBILITIES

  • Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
  • Sets, in conjunction with the DOSM/DOS, currents rates as charged by the hotel.
  • Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
  • Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.

SALES RESPONSIBILITIES

  • Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
  • Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
  • Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
  • Receives in the hotel any important guests whom he has approached.
  • Negotiates prices with the clients.
  • Confirms verbal proposals in writing.
  • Ensures that all complaints have initiated follow-up action.

Work Experience

  • Experience in similar position preferably in international 4-5 star hotel/resort.
  • Proven sales achievement in previous properties
  • Knowledge, experience, accounts in Hanoi and the north market
  • The ability to lead and motivate a team with proven supervisory experience over a sales team
  • Excellent in Vietnamese; Good command in English

Benefits

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
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Confirmed 5 hours ago. Posted 30+ days ago.

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