Client Service Advisor - Client Support Center

Silicon Valley Bank

Responsibilities
Workhours

Job Description

 
Be part of a bank like no other.
 
When you work with the world's most innovative companies, you know you're making a difference.  Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. 
 
They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
As a Client Service Advisor, you bring excellent oral, written communication skills, and may develop training content that showcases your presentation skills with clients and internal business partners. CSA’s communicate effectively with various cross-functional business team partners and vendor contacts. You will serve at the forefront of our client’s experience as a technical resource for new commercial banking products/channel/rep tools. You will research and resolve a variety of online, mobile, API and operational issues received daily through client inbound call and email channels.
Setting client expectations and delivering consistent follow up with clients is a critical deliverable in this role. You will utilize your problem-solving skills to handle client issues with diplomacy, tact and efficiency.
Our team coaches colleagues in terms of client interaction and training to best practices. We play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations. CSA's share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.
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Qualifications

We are looking for colleagues who are passionate for client service with a demonstrated capability to manage telephone and email client interaction.
  • Setting client expectations, identifying risk, mitigating technical/operational/servicing issues, and following through with our client are critical for this role.
  • Proficiency in Microsoft products (CRM, Outlook), database applications, workflow platforms and/or analytics tools, is a plus.
  • Knowledge of bank, retirement, or investment products is preferred.
  • Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is a key requirement.
  • Essential to team success:  a willingness to share credit for wins and successes with ones’ teammates.
  • Bachelor's degree is preferred.
  • We have a training and certification program for continued growth specific to bank products and services.
 
Depending on business needs, scheduled shifts are subject to change.

Primary Location

United States-Arizona-Tempe

Work Locations

Phoenix - Hayden Hayden Ferry Lakeside I 80 E Rio Salado Parkway, Suite 600 Tempe 85281

Job

Client Services Full-time

Job Posting

Apr 12, 2018, 4:53:39 PM

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Confirmed 11 hours ago. Posted 30+ days ago.

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