Administrative Coordinator

Consumer Direct Care Network



Company: Consumer Direct Care Network

Position: Administrative Coordinator

Schedule: Full-time

Location: Austin, TX


*For consideration of employment, please include a resume.* 


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Consumer Direct Care Network is seeking an energetic and highly detail-oriented Administrative Coordinator who will manage and oversee all Medicaid insurance authorizations for members. In this position you will assist in the maintenance and coordination of daily operational, data entry, and administrative functions to ensure that all billing needs are appropriately met. The successful candidate will also contribute to supporting continuous improvement of day to day operations.


In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable.  We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team and be a part of a rewarding career helping others!




  • Organize and audit billable units for authorized services under Medicaid and other insurance plans
  • Support Accounts Receivable with the collections process by ensuring members have current and correct authorizations on file
  • Perform daily follow-up phone calls and emails to case managers, managers, and directors regarding authorization discrepancies
  • Assist Accounts Receivable to get corrections and resolve any pending issues with service codes, modifiers, or provider names in order to rebill denied claims
  • Coordinate with Support Coordinators to inform them of any important changes noted on the authorizations
  • Create and/or receive various corporate reports, completing necessary actions by specific deadlines. Regular use of Microsoft Excel and other Microsoft products
  • Manage and disburse incoming faxes and emails
  • Attend meetings and trainings as required
  • Assist with administrative duties including online timesheets, mass mailings, answering phones, filing paperwork, and data entry



  • AA Degree or higher in accounting, business, or related field preferred
  • Highly organized self-starter with strong multi-tasking abilities
  • Maintain a strong initiative and solution-oriented mindset
  • Proficiency with computer skills to include Microsoft Office products
  • Excellent mathematical, written, and oral skills
  • Problem solver with a positive attitude
  • Able to thrive in a team-oriented environment
  • Must be people-oriented with excellent social and interpersonal skills
  • Must have reliable transportation and valid driver's license




When you join Consumer Direct Care Network, you are exposed to numerous professional development opportunities during your hands-on, formal training. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a compassionate community. In our growing organization, we have a long history of helping individuals build their careers in the home care industry. It is truly a place where there is something for everyone. Whether your success is determined by a particular lifestyle you want to support, professional growth, or seeking new and challenging work. Our employees have a direct impact, vision and influence on an expanding nationwide company which has that small company feel. Your success will be greatly rewarded.


Above all, you will experience career satisfaction of working in a culture built on its sense of care for not only the members we support in the community but our greatest asset, our people. That vision of care stems throughout the entire organization from the care we provide to making sure our people are appreciated, supported and employed with a company they can be proud to work and grow with. Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character build our capacity to care for one another. You benefit from our experience by being immersed in a fun, fulfilling work atmosphere geared toward helping others. We are proud of the longevity and loyalty that our employees show. Their commitment to doing good work is what makes us a leader in the industry.


As a Consumer Direct Care Network team member you will receive:

  • Benefits for all employees
  • Rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Paid Time Off for the things you love to do
  • Holiday and sick time available
  • Retirement planning
  • Professional training to help advance your skills for career development 
  • Job satisfaction knowing you make a difference in the work you do and lives we serve


                        *Benefits may vary depending on employment status*




Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency home care and caregiving, to home health and hospice, to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. 


Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!


The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.


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