About Us
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM, Initiative and Mediahub and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport and Mediabrands Content Studio. Mediabrands clients include many of the world’s most recognisable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries, representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.
Role Description
The Operations Centre of Excellence (CoE) provides best-in-class operational leadership across all areas of client delivery, ensuring consistent onboarding, governance, and excellence in execution.
The Client Operations Director will play a pivotal senior role in this team — leading the seamless onboarding/ transition of new clients, driving operational delivery standards through roll out of Client Lifecycle Management for clients from Day 1, and providing tactical project management support to UK client teams where required. This role will also partner closely with the Growth team to provide operational and project management input to RFPs and new business pitches.
Please note: we have two 6 month fixed term contracts available for this role.
Key Responsibilities
Client Onboarding Leadership
E2E/CLM Process within Transitions:
Operational Project Management
Growth and RFP Support
Cross-Functional Collaboration
Reporting and Risk Management
Desired Skills & Experience
About You (Our Successful Candidate)
Joining at a pivotal time of transformation within IPG Mediabrands and the wider industry, this role requires a hands-on, senior operator who thrives at the intersection of delivery, governance, and client engagement. You’re an experienced client facing leader with strong stakeholder management skills and project management skills, able to bring structure and calm to complex client models for onboarding and delivery. Ideally you have recent experience with onboarding clients into complex organisations or have been very close to the process.
You’ll combine operational discipline with commercial awareness — someone who understands how to translate strategy into clear, executable onboarding and delivery plans. You will be proactive, collaborative, and confident leading cross-functional teams without formal line management authority.
You’ll be as comfortable leading a room of senior stakeholders as you are unblocking day-to-day delivery challenges, with a natural ability to connect people, simplify process, and maintain focus on quality and efficiency.
Employee Transparency
At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.
The Perks
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits: