PepsiCo

Overview

At PepsiCo Northern Europe, we’re more than just iconic brands — we’re a team of 2,000+ passionate people across 11 countries, working together to deliver great-tasting products that consumers enjoy every day.

With over 70 years in the region, we operate from 7 key locations — including 4 headquarters and 4 production sites — and offer a portfolio of 16 brands, from global icons like Pepsi and Lay’s to local favorites like Duyvis and Schwip Schwap. We’re committed to sustainability, innovation, and community impact. If you’re looking to grow your career with purpose, we’d love to hear from you.

As a Customer Collaboration Specialist, you will play a central role in managing end-to-end operational cooperation with major retail customers, ensuring high product availability and seamless execution across the supply chain. You will work closely with customer headquarters and cross-functional teams including Sales, Supply Chain, Finance and Logistics.

Responsibilities

• Manage daily customer orders and act as the primary point of contact for the headquarters of key retail partners
• Coordinate promotional volumes and additional demand in close cooperation with Planners and the Commercial team.
• Handle delivery compliance issues (e.g., late deliveries, damaged pallets), perform root-cause analysis and implement corrective actions.
• Lead regular operational and strategic meetings with customers, providing updates, performance reviews and risk assessments.
• Negotiate operational arrangements and SLA parameters with customers, maintaining a calm, balanced and partnership-oriented approach.
• Collaborate closely with the Sales team to align on commercial activities, resolve operational bottlenecks and jointly support customer initiatives.
• Drive continuous improvement of processes and personal ways of working, proactively identifying opportunities to enhance efficiency and customer experience.

Qualifications

• Fluency in Dutch and English (Dutch as the primary language) – essential for daily customer communication and cross-functional collaboration.
• Experience in FMCG Supply Chain, preferably in Customer Collaboration, Demand Planning, Logistics or Customer Service.
• Bachelor’s degree in Supply Chain, Business Economics, Commercial or a related field.
• Strong communication and negotiation skills, including the ability to lead data-driven conversations with customers in a professional manner.
• Commercial awareness and ability to cooperate effectively with Sales and other internal stakeholders.
• Proactive, self-driven attitude with a focus on continuous improvement and ownership of own work.
• Proficiency in MS Office and planning/ERP systems, preferably SAP or JDA.

What we offer:

At PepsiCo, our people inspire everything we do. We are passionate to empower them to create successful careers, personal growth and positive impact.

• Flexibility: For us, the future of work is flexible. All employees can work their weekly working time on 4.5 days instead of 5 days within a defined period (FlexDay), work mobile from anywhere in Germany on at least three days per week (FlexPlace) and can structure their daily working hours around a fixed core working time (FlexTime).
• Financial: On top of a competitive base salary and benefits package we offer an attractive company pension plan and a monthly meal and holiday allowance.
• Development: We offer local and international career and learning opportunities, e.g. PEPUniversity (our global learning platform), Lunch & Learn sessions and our annual Festival of Learning.
• Family: Allowance for newborns and monthly childcare.
• Live Life Well: A program with a wide range of sports, culture and health care options, 30 days of vacation, and the option to take Sabbatical.
• Employee Perks: A monthly allowance of free snacks and beverages to take