Service Head - Building Technologies

Siemens

Experience
Responsibilities
Workhours

Your key responsibilities include:

  • Responsible for defining strategies, policies and guidelines, and executing governance for the Service organization; Line Management responsibility for the Service Operations Coordinator, Service Technical Team Leaders, Service Sales Account Managers, Advanced Service Centre (ASC) staff, Service Administration staff and Sales Support staff.
  • Adherence to Qatar Labour Law, Business Conduct Guidelines and other company Guidelines/ Policies including Signature Authority Guidelines.
  • Management of Service Department including Sales opportunity development, Resource Planning and prioritizing Service/ Project requirements and lobour billability/ utilisation.
  • Lead the Sales and AOC staff in increasing the share of wallet from the existing customers with existing and new service offerings.
  • Lead Service Team Leaders to ensure all details are provided in Service Quotations and improve quality of data specified in Quotations (in conjunction with Account Managers and the Commercial Team)
  • Lead Service Team Leaders to ensure works are completed in accordance with Technical Specification and Industry / Internal Standards
  • Ensure Vendor engagement in accordance with P2P principles/ guidelines and ensure Vendor invoices are received in a timely manner (ensuring financials are able to be completed on time each month).
  • Lead Service Admin and work with the Commercial Team to ensure that customer invoicing is prepared on time accompanied by accurate revenue reporting.
  • Assist Service Commercial in preparing monthly financial reports and future budget planning.
  • Take ownership in respect to Service staff performance management, trainings and development.
  • Actively participate in the monthly operations review meetings, raising issues that may impact the service department. Work with SSP Head to determine best way forward.
  • Support the Service Team Leaders in Project Variations, Claim Management and dispute resolution.
  • Support Service Account Managers and Technical Team Leaders in providing consistent communications with customers and consistent reporting on activities conducted at their sites.
  • Improve and ensure adequate, timely Documentation and Service Reporting to Customers (Service Report, OHS, etc)

The successful candidate will have:

  • Sales Management experience, including a passion for Sales and New Business Development.
  • Proven experience in developing and leading a successful Service Organisation with high levels of staff engagement and customer satisfaction in a diverse cultural environment.
  • Technical knowledge of Comfort, Fire & Security including understanding of mechanical systems
  • Experience in Vendor Management
  • Advanced knowledge Variation-/ Claim Management
  • Experience in Project Management.
  • Proven business financial understanding including full Profit & Loss.
  • Advanced Resource Planning/ Coordination/ Billability experience.

Education/Languages:

  • University Degree of Engineering in Mechanical/Electrical/Electronics.
  • Command on spoken and written English language is required.
  • Good spoken and written Arabic language will be highly regarded.

Requisition ID: 295362
Organization: Building Technologies
Career Level: Experienced Professional
Full time only

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Confirmed 14 hours ago. Posted 30+ days ago.

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