ABOUT GLOBUS FAMILY OF BRANDS

With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.

THE DEPARTMENT

The following teams make up the Technology department: Business Analysis and Quality Assurance, Applications Development, Applications Support, and Engineering. The group identifies and develops technological strategies that support GVI’s business goals and objectives to ensure internal and external partners are provided with stable systems. These include: all desktop, network, phone and email systems, applications (reservations and operations systems), websites, and Internet access.

THE POSITION

The role provides operational, strategic, and administrative support to the CIO and Technology Leadership Team. It oversees day-to-day executive operations, financial and vendor management, tech planning processes, communications, people operations support, and risk/readiness activities to ensure Technology runs efficiently and in alignment with business objectives.

The Technology Operations & Planning Manager is responsible for the following results:

Executive & Team Operations

• Manage CIO calendar, leadership cadence, and meeting operations, ensuring preparation, follow-ups, and action completion.
• Lead weekly Tech Ops meetings, including agendas, notes, and risk/dependency tracking across Engineering, Data/AI, Security, and IT Ops.
• Plan and execute Technology internal events such as All-Hands, demo days, hackathons, and leadership offsites.

Financials, Budgeting & Vendor Management

• Partner with Finance on Technology budgeting, forecasting, and monthly variance reporting.
• Manage the procure-to-pay process: vendor onboarding, SOWs, POs, invoices, accruals, and renewal oversight.
• Maintain vendor and contract inventories and support light commercial reviews/renegotiations.
• Monitor SaaS license utilization and software renewals to ensure cost control and compliance.

Planning & Portfolio Support

• Coordinate annual and quarterly planning cycles (OKRs, PI/quarterly objectives) and maintain the master Technology calendar.
• Support portfolio operations: intake tracking, initiative status updates, and risk and dependency dashboards.
• Partner with Value Delivery teams to standardize templates for business cases, status reports, and retrospectives.

Communications & Culture

• Draft and distribute CIO and Technology communications (newsletters, announcements, change updates, incident comms).
• Maintain Technology knowledge repositories—Confluence, SharePoint, org charts, SOPs, and onboarding materials.
• Support engagement initiatives, recognition programs, surveys, and culture-building activities across global teams.

People & Administration

• Support hiring workflows, onboarding/offboarding, and contractor coordination in partnership with HR
• Track learning budgets, training completions, and certification records.

Risk, Compliance & Readiness

• Maintain audit documentation, access reviews, vendor diligence files, and DR/BCP readiness materials.
• Support incident communications, after-action reviews, and risk tracking.
• Maintain operational runbooks and readiness playbooks in partnership with the CISO.

Additional Responsibilities

• Oversee hardware asset and software license hygiene with IT Ops; reconcile records quarterly.
• Coordinate travel and logistics for leadership offsites, conferences, and planning events.
• Develop vendor scorecards to support performance reviews and renewal decisions.
• Assist with change-management communications, FAQs, and training.
• Maintain simple KPI dashboards (budget, renewals, engagement, cadence compliance).
• Identify and implement small process improvements, automations, and template enhancements.

EDUCATION

The preferred candidate will hold a bachelor’s degree in a related field; or five to eight years related experience and/or training in in Technology Operations, Business Management, PMO, or Executive Operations.

EXPERIENCE PREFERRED

The preferred candidate has noteworthy experience in the following areas:

• Strong knowledge of budgeting, procurement, and vendor management.
• Experience supporting technology, portfolio, or transformation programs.
• Excellent communication, presentation, and slide development skills.
• Demonstrated ability to handle confidential information with discretion.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Teams, SharePoint) or Google Workspace.
• Experience with workflow and ITSM tools such as Jira, Azure DevOps, Confluence, or ServiceNow.
• Familiarity with ERP and procurement systems (Dynamics 365, NetSuite, SAP, Coupa, Ariba).
• Ability to build dashboards and reports using Power BI, Smartsheet, or similar tools.

Preferred Attributes

• Highly organized, detail-oriented, and anticipates needs proactively.
• Collaborative and professional, able to build trust across all levels of the organization.
• Calm under pressure and comfortable navigating ambiguity.
• Proactive, resourceful, and willing to tackle tasks of any size (“no job too small” mindset).

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.