Job Title: Sr Operations Support Representative
Posting Start Date: 11/4/25
Job Description:
Primary Role
Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.
Key Accountabilities
- Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers (30%)
- Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems (30%)
- Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous essential reports on a daily/weekly/monthly basis (30%)
- Performs other duties as assigned (10%)
Knowledge/Skills
- Advanced knowledge of office procedures
- Advanced math knowledge
- Advanced knowledge of water distribution systems and water and wastewater field operations
- Advanced working knowledge of computer programs
- Advanced knowledge of network and maintenance related issues.
- Advanced knowledge of company billing guidelines and state billing regulations.
Experience/Education
- High School Diploma or GED required.
- Minimum of 2 - 5 years related clerical experience required
Travel Requirements
Other
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
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