Job Description

Be the steady guide who helps students return to The River and continue the journey they once started. In this role, you’ll reach out to former students, listen to their needs, and help them navigate every step of the re-enrollment process. You’ll identify obstacles, connect them with the right resources, and make sure they feel seen, supported, and confident about coming back to Indian River State College. Your work directly strengthens student success by giving learners a clear path forward and a welcoming place to rejoin their community.

JOB SUMMARY:

Under general supervision, this role supports student success by guiding retention and re-enrollment efforts from withdrawal through re-entry. Helps former students return, overcome academic or administrative barriers, and complete their educational goals.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Conduct outreach (via phone, email, text) to students who have withdrawn or stopped out, Counsel on program options, credit transfers, and pathways toward degree completion (30%)
• Help students re-engage, assess their status, and guide them through re-admission procedures. (25%)
• Identify obstacles (financial, scheduling, academic) and direct students to appropriate support and serve as a liaison between students and academic, financial aid, and student services departments (25%)
• Track re-entry metrics, retention data, and progress outcomes and maintain accurate records of student interactions and status in CRM systems (10%)
• Participate in development of re-entry initiatives, campaigns, on and off campus. (10%)
• Completes all other duties and responsibilities as assigned. (5%)

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelor’s degree in a related field
• Minimum two (2) years of work experience in higher education preferably in admissions, advising, or financial aid.
• Ability to manage outreach campaigns and follow-up strategies
• Excellent verbal, written, presentation and interpersonal skills.
• Ability to identify and address student issues and barriers to success.
• Demonstrate expertise in the use of technology to assist in tracking and retaining students through to completion.
• Ability to navigate the Internet for research and resources relative to student success and completion.
• Ability to review data to identify gaps to enhance student completion strategies
• Knowledge of FERPA.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.

Classification

Staff

Supervisory

No

FLSA Exempt

No

Employment Type

Regular

Compensation and Application Deadline

Pay range starts at: $18.40/hour | All salary calculations start at the minimum salary and will be based on candidate's education and experience. | Open until filled.