Accenture

About Accenture

At Accenture, we combine technology and human ingenuity to drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. With over 775,000 employees worldwide, we foster innovation in an inclusive and diverse environment where everyone feels respected, empowered, and supported to thrive.

We prioritize holistic well-being—physical, mental, and financial—and offer opportunities for continuous learning through certifications, diverse work experiences, and career development. Join Accenture to work at the heart of change.

Visit us at www.accenture.com

As a Client Operations Specialist, you will play a key role in ensuring operational excellence across multiple client engagements. This role combines administrative tasks with proactive customer communication, requiring a hands-on approach to process improvement.

You will act as a trusted partner for clients, ensuring accuracy, compliance, and efficiency in day-to-day operations. Beyond task execution, you will take ownership, think critically, and identify opportunities for improvement.

Key Responsibilities:

• Collaborate with clients to enhance satisfaction and achieve commercial objectives.
• Execute operational workflows, including offer validation, contract processing, data quality checks, and master data cleansing.
• Maintain accurate process administration and ensure compliance with deadlines.
• Conduct outbound customer communication to verify information and provide updates.
• Document work instructions and process flows to support operational clarity.
• Identify and address process inefficiencies, proposing actionable improvements.
• Deliver high service standards and strive for excellent client satisfaction.
• Design process flows, address operational challenges, and translate them into actionable enhancements.

Qualifications

Basic Qualifications:

• Native Dutch speaker with excellent verbal and written communication skills.
• Professional-level English proficiency.
• Strong interpersonal skills with a proactive, hands-on approach.
• 1-2 years of experience in administrative work and outbound customer contact.
• Proficiency in Microsoft Office (Word, Excel).

Preferred Qualifications:

• Residing near Amsterdam or able to commute to the office at least twice per week.
• Familiarity with CRM systems (e.g., SAP, Siebel).
• Knowledge of Lean Six Sigma or similar process improvement methodologies.
• Experience in the utility or products domain, or with large B2B administrative processes.

Work Environment:

• Hybrid work model with remote flexibility and client-dependent office days.
• Collaborative team culture in a high-performance environment.
• Opportunity to work across multiple client projects and gain cross-industry experience.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.