IT Customer Service Specialist

ViaSat

Job Title

IT Customer Service Specialist

Location

San Diego, CA

Job Responsibilities

Are you a skilled and self-motivated Customer Service specialist? Do you enjoy taking calls and serving others by helping to solve their problems? ViaSat is seeking to add a talented and committed member to our IT Service Desk Staff team.

As a member of our Service Desk Staff team, you will provide timely and accurate support to end users that includes password resets, general troubleshooting, and assisting with software installation, and handling various requests for common enterprise software. You will interact with office applications, operating systems, desktop computing equipment, and software to diagnose and resolve problems, and work with other appropriate IT teams or vendor support contacts to resolve technical problems. Additionally, you will also collaborate to establish best practices, techniques, and tools for desktop support and development. You will also work with others to specify desktop support standards, PC hardware standards, and software standards.

Requisition

16255BR

Requirements

  • 2+ years related experience
  • A+ Certification and Network + Certification or equivalent experience required
  • Ability to interpret documents, technical operating instructions, and procedure manuals
  • Strong analytical troubleshooting and PC skills
  • Working knowledge of Windows 10, Windows 7
  • Working knowledge of Mac Operating System a plus
  • Microsoft Office Suite experience
  • Demonstrates a strong focus on customer service
  • Professional and proficient written and verbal communication skills
  • Must be reliable and self-motivated
  • Capable of working with individuals at all levels and technical abilities
  • High School Diploma or GED
  • US government position - US Citizenship required
  • Ability to travel up to 10%

Preferences

  • Associates or Bachelor’s degree in IT or a related field

Our Carlsbad, CA office is just 30 minutes north of San Diego and 5 minutes from the beach. We know there is more to life than work and with full gym access, volleyball/basketball courts and meal services onsite you’ll never want to leave our beautiful campus. You can also reach out to help others in the community by being involved in our VPartners program.

Ready to join ViaSat? Submitting your resume takes just a few minutes and we’ll send you an automated response to let you know it has been received.  If you’re a good match we’ll do our best to follow up with you as soon as possible.
 

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ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

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Confirmed 29 days ago. Posted 30+ days ago.

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