Cherokee Nation Businesses

Job Description

PRIMARY PURPOSE:

Coordinate multiple hotel services for the meeting groups. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Position: Hourly, Full-Time

Location: Gold Strike Casino

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Initiates correspondence with introduction letter, agenda, and other pertinent information.
• Coordinates and services all logistics of assigned groups from initial booking through meeting requirements and departure.
• Monitors room blocks with contracted agencies and ensures room blocks are reserved for groups.
• Conducts pre-convention meeting with meeting planner and all hotel operating departments representatives which are involved in the program.
• Disseminates group resumes which includes profiles, agendas, and requirements to all Hotel operating departments in a timely and efficient manner.
• Coordinates and conducts resume meetings.
• Maintains close contact with client on regular basis both verbally and with written confirmation of changes and updates.
• Assists with billing discrepancies with the intent of resolving to the satisfaction of all parties.
• Assists in dealing with any customer service issues.
• Perform all other job-related duties as requested.

Qualifications

MINIMUM REQUIREMENTS:

• High school diploma or equivalent education and experience in related field.
• A minimum of three (3) years of related customer service experience in a similar position.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Microsoft Office, and other relevant hotel and convention services software.
• Excellent written and verbal communications skills.
• Excellent organizational skills with attention to detail and quality.
• Excellent customer service skills.
• Excellent interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively prioritize tasks associated with projects and events.
• Ability to effectively communicate in English, in both oral and written forms.

WORKING CONDITIONS:

• Work is generally performed in an office environment.
• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.