Rio Tinto

Customer Service Representative

• Supporting our key clients in North and South America
• Explore an exciting career with a global company
• Exposure to one of the key products in Rio Tinto
• Role based in Chicago, Illinois
• For Illinois-based roles the expected salary range is USD 70,000 - 82,500

About the role

Finding better ways™ to provide the materials the world needs.

We are looking for a Customer Service Representative to handle the full spectrum of Contact to Cash Order processes (using ERP systems, SAP) such as the preparation of orders, shipping documents, invoicing, rebates, and complaints.

Reporting to the Customer Service Team Supervisor, you will:

• Create sales contracts and sales orders in SAP in an accurate and timely matter
• Coordinate with the Supply Chain team on plant/stock point inventory levels and any issues related to shipping.
• Create delivery requests, coordinate physical delivery for the logistics team, and provide customers with delivery notifications.
• Effectively communicate with various internal and external customers in Americas and globally.
• Understanding customers’ requirements and RT order process and establishing a win-win outcome to ensure smooth delivery of products to provide excellent services to customers and distributors.
• Be involved in Business Improvement projects as they come up

What you’ll bring

• A commitment to the safety of yourself and your team
• Degree in Business /Logistics/Supply Chain preferred with relevant years’ customer service experience
• Experience with SAP
• Proficiency in Microsoft Word, Excel and Outlook
• Exceptional written and verbal communication skills
• Ability to adapt to change quickly and easily
• Proficiency in Spanish is considered an advantage, as it supports communication with international clients and partners.

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority
• A competitive salary package with annual cash incentive awards for eligible employees
• Career development & education assistance to further your ambitions
• Access top tier family-friendly health and medical programs and pension plan
• Wellbeing benefits
• Generous Rio Tinto employee share program
• Employee Assistance Program
• Ongoing individual wellbeing support for you and your family for personal and professional matter
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.

We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.

Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.