Apex Systems

Job#: 3012212

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Jordan at jdobrinsky@apexsystems.com.

• Please note that only qualified candidates will be contacted

Position: Site Operations Manager

Estimated Duration: The client approximates that this project will be a 5+ years. However, there is no guarantee of employment for any length of time.

Pay Rate Range: $50-75/hr.

Position Summary: Acts as the onsite lead for operational delivery, ensuring compliance with laboratory policies and providing direct oversight of service desk, deskside support, and AV/VTC operations.

Day to Day Responsibilities/typical day look like:

• Manage daily operations of onsite support teams, including Service Desk and Desktop Support.
• Ensure adherence to safety, cybersecurity, and compliance requirements.
• Coordinate with Argonne or Fermilab service owners for incident resolution and project support.
• Oversee resource scheduling, training compliance, and inventory management.
• Serve as primary point of contact for onsite escalations and VIP support

Required Qualifications:

• 7+ years in IT operations or technical support leadership.
• Strong understanding of desktop, AV/VTC, and networking environments.
• Familiarity with ITSM processes and tools.
• Excellent problem-solving and customer service skills.

Preferred Qualifications:

• ITIL Foundation certification (minimum).
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience managing operations in a high-security or research environment.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Pay Range:

$50 - $75 per hour