Neogen

It's fun to work in a company where people truly believe in what they are doing!

The 3PL Operations & Excellence Manager will lead the day-to-day coordination between Neogen’s internal operations teams and our third-party logistics (3PL) provider. This position is central to ensuring operational continuity, efficiency, and performance across order management, shipping, inventory control, and documentation.

This is a hands-on, process-driven leadership role suited to an individual who thrives in a fast-paced, high-volume environment. The successful candidate will manage a team of functional leads, act as the primary escalation point for operational issues, and drive accountability across logistics operations to support Neogen’s broader supply chain goals.

Essential Duties and Responsibilities:

• Lead and manage 3PL performance end-to-end, monitoring KPIs and SLAs daily and taking swift action to address any gaps.
• Empower and direct a team of functional leads, ensuring effective daily coordination with 3PL partners.
• Oversee all inbound, outbound, and order management processes, stepping in as needed to maintain operational flow and service levels.
• Serve as the primary escalation point for urgent operational issues, including shipment delays, inventory discrepancies, and customer service concerns.
• Collaborate closely with 3PL partners and internal departments to troubleshoot and resolve real-time logistics challenges.
• Partner with the Process Improvement Manager to identify and execute tactical process improvements.
• Enforce operational rigor and compliance, driving consistency, accuracy, and speed across all logistics activities.
• Foster a culture of accountability, urgency, and continuous improvement within the logistics function.
• Communicate clearly and diplomatically with cross-functional stakeholders to maintain smooth coordination and professional collaboration.

Education and Experience:

• Bachelor’s degree in Supply Chain, Business, Operations Management, or a related field.
• Minimum 5 years of experience in logistics, supply chain, or operations management within a customer-centric environment.
• Demonstrated leadership experience, with the ability to coach and motivate cross-functional teams.
• Strong process orientation with a proven record of improving operational efficiency.
• Experience with warehouse management systems (WMS), order fulfillment, and inventory control.
• Frontline warehouse or customer-facing operations experience is highly advantageous.
• Proficiency with Microsoft Excel and strong data analysis capability.
• Experience working with or managing 3PLs preferred.

Why Neogen?

At Neogen, we work together to protect the global food supply chain — from farm to fork. Join a dynamic team where operational excellence, collaboration, and continuous improvement are at the heart of everything we do.

Please click Apply to submit your application.

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Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.