Job ID
393955BR
About the role
We are seeking a Data Service Specialist. In this role, you will be responsible for china data service management, meet our business data needs through service-oriented process and techniques to improve business outcomes.
Key Responsibilities:
- Responsible for holistic China data service management, with continual service improvement and data operational governance.
- Ensure CN all data products services are delivered to the agreed SLA and KPI
- Manage the lifecycle of data products incidents, requests and oversee problem management and drive data products root causes analysis.
- Provide day-to-day product support, guidance and insights to real-time quality/compliance issues & escalations.
- Own process simplifications and improvement areas to efficiently deliver stable business data services.
- Contribute both internal and external audits across China data products.
- Responsible for two speed IT deliverables in data service area.
- Ensure adherence to documented operational procedures to maintain DDIT process integrity.
Position Title
Mgr. DDIT Svc.Mgt China
Role Requirements
Essential Requirements:
- Bachelor's degree in computer science, engineering or information technology discipline.
- 5-10 years’ experience in IT data application management/operation domain.
- Business fluent in English and Chinese (written and spoken)
- Good analytical, problem-solving, data analysis and visualization skills.
- Hands on experience in cloud-based data analytics products development and operation.
Desirable Requirements:
- Agile, Productization and DevOps practices
- Experience in the pharmaceutical industry
Job Type
Full Time
Country
China
Work Location
Dalian
Functional Area
Technology Transformation
Division
Operations
Business Unit
DATA, DIGITAL & IT
Employment Type
Regular
Company/Legal Entity
CNIBR Co. Ltd.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Shift Work
No
Early Talent
No
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