Blue Shield of California

Job Description

Your Role

The End-to-End Business Technology & AI Transformation team is responsible for enabling, delivering and scaling operational enterprise technology automation and advanced AI tooling for critical programs and processes. The Strategic Planning and Performance, Principal will report to the Vice President of End-to-End Business Technology and AI Transformation. In this role you will be responsible for coordinating and conducting key activities for senior executives on major technology and operational programs and strategic initiatives that focus on process and operational advance technology enablement. Tasks include managing multiple aspects of financial planning, ROI tracking adherence as well as organizing and preparing program management KPI and deliverables for transformation priorities and initiatives.

Responsibilities

Your Work

In this role, you will:

• Be responsible for planning and tracking complex programs and projects that span across different business areas across the enterprise and encompass multiple initiatives
• Assist and track financial metrics, ROI program direction to ensure budgets are on target with programmatic deliverables, goals and objectives
• Be responsible for facilitating and coordinating key components of annual strategic planning process, human capital planning, and ongoing critical financial planning initiatives
• Work in conjunction and in partnership with financial partners, human resource teams and enterprise stakeholders to complete business planning and applicable forecasting
• Lead the preparation and delivery of Board or Executive level meeting materials while successfully supporting multiple projects and guiding and tracking operational transformation initiatives and communications resulting in improved processes and workflows
• Partner with health plan leaders for business planning and execution to track and ensure value for the health plan, health plan line of business markets and healthcare quality and affordability teams across the enterprise for business planning, forecasting and delivery
• Drive optimization of operating models and business process flows by providing internal consultancy and leadership support and updates to stakeholders, executive steering committees, and lean agile center of excellence and other areas withing the Enterprise
• Enable and deliver critical JIRA reporting and project updates for timely and insightful operational implementation tracking and deliverables
• Build and scale productivity agents leveraging CoPilot and advance agent AI capabilities
• Partner closely with the VP, End to End Business Technology and AI Transformation to ensure business unit communications, key highlights, critical news and updates are shared through Blue Shield standards to maintain exposure and provide updates on achievements including leader inhouse and external communication channels

Qualifications

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience
• Requires at least 10 years of prior relevant experience
• Must be highly skilled in Power Point, Excel and Executive level storytelling including proficiency with video composition creation tools and social media communication channels
• Must be skilled in CoPilot for AI agent creation and task query and must be JIRA reporting proficient
• Health Plan and Healthcare Operations related experience preferred
• Must be highly proficient in managing multiple complex, critical and timely activities with shifting priorities and timebound criteria
• Must be located in Bay Area with the ability to work in Oakland, San Francisco, Marin County and other Bay Area locations

ABOUT US

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

• Job Identification 20252207
• Job Category Business Operations
• Posting Date 11/10/2025, 09:18 PM
• Job Schedule Full time
• Locations Oakland - Twelfth
• Pay Range for California $145970.00 to $218900.00
• Pay Range for Bay Area $164548.00 to $246760.00
• Note Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.
• Role can be filled by a candidate requiring sponsorship No

Pay Range for California $145970.00 to $218900.00 Pay Range for Bay Area $164548.00 to $246760.00 Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.