JPMorgan Chase & Co.

Base Pay/Salary Chicago,IL $147,250.00-$250,000.00

Job Description

You are passionate about operational excellence and delivering high-impact solutions for merchants! This could be the role for you!

Join a team passionate about operational excellence and delivering impactful solutions for merchants! Acquiring Payment Rails, part of JPMorgan Chase & Co., is a global leader in payment processing, handling over $2 trillion in transactions annually. We are building a cutting-edge merchant acquiring platform to enable global commerce, requiring collaboration across technology, product management, and business readiness.

As the Head of Product Operations within the Merchant Services Platform Product organization, you will promote operational excellence, optimize product delivery processes, and enable our product teams to deliver high-impact solutions for merchants. You will oversee the implementation and continuous improvement of Agile practices, manage cross-functional initiatives, and ensure alignment between product strategy and execution.

Job responsibilities

• Operational Leadership: Develop and execute the product operations strategy to support the Merchant Services Platform’s goals; Establish and refine processes, tools, and metrics to improve product team efficiency and effectiveness.
• Agile Enablement: Champion Agile methodologies across the product organization, ensuring teams are equipped with best practices and frameworks (Scrum, Kanban, etc.); Facilitate Agile ceremonies, retrospectives, and continuous improvement initiatives.
• Cross-Functional Collaboration: Partner with Product Managers, Engineering, Design, and other stakeholders to drive alignment and remove operational bottlenecks; Coordinate with business, technology, and support teams to ensure seamless product delivery.
• Performance Management: Define and track key performance indicators (KPIs) for product delivery, team velocity, and operational health; Analyze data to identify trends, risks, and opportunities for improvement.
• Resource Planning & Budgeting: Oversee resource allocation, capacity planning, and budgeting for product teams; Support hiring, onboarding, and professional development of product operations staff.
• Process Optimization: Lead initiatives to streamline workflows, improve communication, and enhance transparency across teams; Implement tools and systems to support Agile product development and reporting.
• Change Management: Drive adoption of new processes, tools, and organizational changes; Provide training and support to teams transitioning to new ways of working.

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience, including experience in program/project management in an Agile development environment
• Financial services expertise required
• Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven
• Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
• Strong end-to-end problem-solving skills including deconstructing problems, prioritizing issues, structuring analysis, identifying implications, and proposing solutions; Excellent relationship-building skills, with ability to establish trust and credibility, and build shared understanding across lines of business and functions, work well in cross-functional teams, and influence key stakeholders
• History of managing varied teams of professionals in project-based environments with proven ability to coach and develop the team; Openness to an environment of active developmental feedback from peers
• Strong time-management, organizational skills, and attention to detail
• Capacity to handle a highly complex effort, with ability to objectively prioritize across multiple workstreams; Fortitude to persevere when confronted with difficult challenges
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
• Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified; Skilled at Jira, SharePoint, Excel, and PowerPoint
• Flexibility for occasional domestic and international travel

Preferred qualifications, capabilities, and skills

• Bachelor’s degree; graduate degree in a business or technical field preferred; PMP certification a plus
• Knowledge of programming languages to facilitate automation of reporting a plus
• Strong preference for payments industry knowledge

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.