Dynatrace

Your role at Dynatrace

Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management , ARR protection , and data validation . You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel .

Location : Detroit. This role requires in-office presence 2–3 times per week.

Role Overview

• Internal, non-customer-facing position with a strong emphasis on Excel and Salesforce.
• Manage prioritized requests from a shared queue.
• Collect, clean, and convert data into new formats and validate with Excel tools.
• Ensure accuracy and completeness of renewal information for system entry.
• Troubleshoot issues in Salesforce and collaborate with multiple internal stakeholders.
• Clearly explain Excel tools and logic to non-technical audiences.

What will help you succeed

Minimum Requirements

• Basic to intermediate Excel skills (formulas, calculations, and data organization)
• Basic familiarity with CRM systems (Salesforce experience preferred)
• Solid computer proficiency, including navigating tools like SharePoint
• Strong math skills, especially in pricing and renewal calculations
• Clear communication and strong collaboration with cross-functional teams
• Demonstrated resourcefulness and ability to find information independently

Preferred Requirements

• Background in computer science, finance, mathematics, or other analytical disciplines
• Ability to identify and implement process improvements
• Capable of increasing autonomy and ownership over time
• Professional experience prioritized over formal college degrees

Desired Qualifications

• Excellent organizational skills and strong attention to detail
• Ability to manage multiple priorities in a high-stakes, fast-paced environment
• Strong written and verbal communication abilities
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Creative, solution-focused mindset with a willingness to learn new tools and processes

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

About Dynatrace

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.