Disability Rights California

Description

People with disabilities, people of color, people in all protected classes, and formerly incarcerated people are encouraged to apply. Make a difference! We fight for the rights of people who have disabilities.... JOIN US!

Equitable and Inclusive Hiring at Disability Rights California (DRC)

At Disability Rights California (DRC), we are committed to creating an equitable, accessible, and inclusive experience for all applicants. Below, we’ve outlined important details to ensure you feel fully supported throughout the hiring process.

Examples of reasonable accommodations include:

• American Sign Language (ASL) interpretation
• Alternative formats for interview materials (e.g., large print, Braille, digital files)
• Interview questions are provided prior to the interview
• Extended interview time
• A quiet or distraction-free interview setting
• Adjustments to the interview format for accessibility (e.g., pinning participants,)
• Assistance with reading or note-taking during interviews

If you require an accommodation due to a disability to complete this application OR you are experiencing issues submitting your application and accompanying materials, please e-mail: talent@disabilityrightsca.org . Please note: resume and cover letter are required. Incomplete applications will not be considered.

LOCATION:

Remote - Must live in California

EMPLOYMENT STATUS:

Non-exempt; Regular; Full-time (37.5 hrs)

SALARY RANGE:

$50,000 - $53,643 annually / $25.64 - 27.51 hr (Band 2)

As part of our commitment to internal equity, salary offers are determined through a structured analysis that considers each candidate’s relevant education and years of substantially similar experience for the position. We review the candidate’s resume to assess relevant experience in relation to current employees in comparable roles. This process ensures our compensation decisions are fair, consistent, and aligned with organizational equity standards.

EXCELLENT BENEFITS

Our benefits include a generous 8% 401k Match. We offer Health Insurance (HMO Base and Buy Up Plans, A PPO for Employees outside of the HMO area), dental, vision, basic life insurance, long-term disability insurance and flexible spending accounts (medical, dependent care and commuter). Additionally, we offer paid vacation, paid wellness time and eighteen paid holidays (including the last week in December) plus more. We are a Public Service Loan Forgiveness (PSLF) - eligible employer.

INTERNAL CANDIDATE ELIGIBILITY

• Regular employees
• Meet the minimum requirements of the position for which they are applying
• Employed for more than 6 months
• In good standing

APPLICATION DEADLINE:

Open until filled. Applications should be received by November 28, 2025 to be considered for the first round of interviews. Resume and cover letter are reviewed and required. Incomplete applications will not be considered.

WHO WE ARE

Disability Rights California (DRC) defends, advances, and strengthens the rights and opportunities of people with disabilities.

DRC works for a world where all disabled people have power and are treated with dignity and respect. In this world, people with disabilities are supported, valued, included in their communities, afforded the same opportunities as people without disabilities, and make their own decisions.

DRC values all forms of human diversity. We are committed to a culture of belonging where all people are welcome. In order to be effective advocates for all people with disabilities, we must address discrimination in all its forms, including the unique challenges faced by people who experience the intersection of multiple systems of discrimination.

OFFICE OF CLIENTS’ RIGHTS ADVOCACY

DRC has a contract with the Department of Developmental Services (DDS), State of California, to provide Clients’ Rights Advocacy services for clients of each of the 21 regional centers located statewide. That contract funds the Intake Assistant position. We are a team of zealous advocates and disability generalists who are building a culture of teamwork and working for a world where all disabled people have power, are treated with dignity and respect, and make their own decisions.

PURPOSE OF THE JOB

The Intake Assistant is responsible for pre-intake, clerical, and administrative duties to support OCRA’s offices statewide. The Intake Assistant answers a high volume of incoming calls from people asking for help with disability-related legal issues, gathers information to help advocates and attorneys respond, uses case management software to accurately document required information, and processes requests for information, referrals, publications, and other materials.

The Intake Assistant works under the direct supervision of a manager and in collaboration with OCRA advocates and attorneys in their advocacy and outreach efforts. This is a public-facing position. The successful candidate will be able to communicate fluently and write effectively in Spanish, work remotely from a private location in California, and must be available full-time during standard business hours.

JOB RESPONSIBILITIES

Essential functions are the job responsibilities an employee must be able to perform, with or without reasonable accommodation. Intake Assistant essential functions include:

Support

• Answer incoming calls to multiple phone lines during regular business hours, greet callers, and provide initial response to requests for help.
• Apply screening guidelines to identify and communicate issues to advocates and attorneys.
• Provide information and referral to callers who do not qualify for representation or services.
• Process requests for materials and publications.
• Use electronic case management software to create case files, including recording required demographic data and maintaining accurate and timely case information.

Other Duties

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

n/a

Requirements

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:

(Applicants MUST meet EACH of the minimum qualifications to be considered for an interview.)

• High school diploma or general education degree (GED); plus 1 – 2 years related experience or training.
• Able to communicate fluently and write effectively in Spanish, including the ability to interpret and translate.
• Effective telephone skills, including the ability to understand and record information accurately and to handle a high volume of incoming calls.
• Effective communication skills, including the ability to handle difficult calls and situations patiently, tactfully, and with empathy.
• Proficiency with Windows-based computer applications including Microsoft Office and Teams.
• Minimum keyboarding speed of 45 net words per minute.
• Ability to maintain confidentiality in all matters.
• Flexibility and the ability to work collaboratively as part of a team.

DESIRABLE QUALIFICATIONS

(Applicants DO NOT have to meet any of the Desirable Qualifications to be considered for an interview.)

• Experience in a high-volume multi-phone line environment.
• Experience working for non-profit or social service organizations.
• Associate degree in a related field from a 2-year college/technical school.
• Knowledge of statewide resources for people with developmental disabilities.
• Experience with or contacts in ethnic or language distinct communities.
• Life experience as a person with a disability or direct experience as a caregiver of a person with a disability.
• Demonstrated experience and ability to work effectively with a variety of organizations and people with diverse perspectives, including people with disabilities, administrators, advocacy groups, and the public.

BILINGUAL ABILITY

Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization. Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topic, giving the advantages and disadvantages of various options. Can write clear, detailed texts on a variety of subjects related to his/her field of interest, synthesizing, and evaluating information and arguments.

LICENSES / CERTIFICATES

n/a

TRAVEL REQUIREMENTS

Occasional travel required. Ability to travel occasionally for activities such as out-of-town meetings, team meetings, training, or outreach activities up to 10% of the time. More travel may be required to meet program or contract requirements.

WORKING CONDITIONS

The following describes general working conditions and requirements of the job, which can be performed with or without disability-related reasonable accommodations.

• Duties are performed in office and home environments.
• Duties frequently require sitting and communicating with others.
• Must be able to transport oneself to work-related meetings, hearings, facilities, and settings where clients live.

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