THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Under the general direction of the Employment Development Administrator Multi-functional Center Office Manager, serves as Section Supervisor/Manager.
Provides leadership to the subordinate staff by modeling the mission, vision, values and marketing of the Employment Development Department (EDD) and the Branch in everyday interactions with staff as well as with internal and external customers. Responsible for demonstrating a commitment to the Multi-functional Center effort, working with staff to plan for effective and efficient delivery of assigned program components consistent with these recognized quality goals and leading staff in celebrating the successes of the program. Directly supervises the first level managers in their section. Participates in the establishment and maintenance of effective working relationships with staff, management and partner offices and responsible for training and staff development.
Responsible for daily operations of the Multi-functional Center which may include Determinations, Appeals, Adjustments, Overpayments, Payment Authorization, Clerical and Claim Filing staff. Organizes workflow and resources to achieve the desired objective of qualify of production. Ensures that the Center is consistent with mandated statewide policies and procedures by providing expert knowledge of complex automated systems, data relationships, productivity forecasting, and budget and resource management to produce reports, measuring outcomes and expenditures to the Multi-functional Manager/s and Division staff.
This position is headquartered in Oakland and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to their headquarters office. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
These positions exits in Oakland.
You will find additional information about the job in the Duty Statement.
Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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