Up to £50,000
Motability Operations are currently recruiting for a UX Designer to join our team in Bristol on a full-time, permanent basis. As a UX Designer, you’ll play a key role in driving the design of our core products through all stages of Design, bringing them to life in ways that make a real difference for our customers, colleagues, and the business.
You’ll work as part of cross-functional Product teams within our Defleet area, designing and building outstanding experiences for products that support all operations in our Vehicle Remarketing division. These range from understanding vehicle information and availability, to supporting pricing and sales channel decisions, and selling vehicles through our flagship commerce platform, mfldirect.
You’ll collaborate closely with Product and Tech team members to bring our product visions to life, helping to define strategies that balance business goals and user needs. You’ll plan and run research to understand problems deeply, use insights to inform design decisions, and turn ideas into tangible prototypes that can be tested and refined with users.
Your work will go beyond designing screens as you consider complete end-to-end journeys, including the people and processes that support them. You’ll communicate clearly with developers to ensure that user interactions, content needs, and accessibility requirements are fully understood and delivered to a high standard.
You’ll also contribute to the growth of our Design practice by improving how we Design and solve problems together, pairing with other designers to tackle cross-product challenges, and supporting the development of our design system to bring consistency and excellence to everything we build.
Accessibility will sit at the heart of your work. You’ll ensure that WCAG 2.2 standards are met and that no users are excluded through poorly considered design, helping your team understand what inclusive design looks like in practice.
You might be looking for a new challenge and are keen to learn how design practices differ across enterprise and commerce spaces.
You’re experienced working in a product-focused environment and are comfortable being the Designer in Product teams.
You think beyond creating screens. You work closely with your Product and Tech colleagues to understand business objectives and help shape the future direction of the products you design.
You’re collaborative by nature and enjoy working with others – whether that’s pairing with another designer, facilitating workshops, or bringing stakeholders and users together to explore ideas. You’re curious and proactive about learning the domains you work in, building a clear picture of how your products fit into the wider ecosystem.
You care deeply about accessibility and inclusion and know how to make these principles real through design and delivery. You also value testing and learning early, finding opportunities to share what the team discovers so everyone benefits.
You’re confident communicating with everyone – from technical experts and business stakeholders to the operational teams who use your products every day.
You have experience building, maintaining, and using Design Systems to bring consistency and quality to the products you design.
Minimum criteria:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Read Full Description