Novartis

Job Description Summary

Join our dynamic Studio Operations team as a Web Operations Team Lead. You will drive the execution of digital projects, lead a team of web specialists, and ensure the delivery of high-quality web solutions. This role requires a blend of hands-on technical expertise, design system understanding, and proven people management skills.

Job Description

Major accountabilities:

• Lead, mentor, and develop a team of web operations professionals, fostering a collaborative and high-performance environment
• Set clear goals, monitor progress, and provide regular feedback to team members.
• Oversee content authoring, editing, and organization within CMS platforms (especially Drupal).
• Guide the team in translating Figma designs into CMS templates, ensuring consistency in color palettes, fonts, cookie consent, GTM, SEO, and schema implementation.
• Understanding of forms integrations, CRM connections with websites
• Maintain high standards in HTML, CSS, JS, and frontend frameworks.
• Ensure deliverables are accurate, complete, and of a high standard of quality.
• Highlight potential platform restrictions with the Production team to avoid inconsistencies.
• Make suggestions to enhance the design system and frontend design/content authoring processes.
• Collaborate across teams (design, dev, marketing) to ensure alignment and scalability of CMS outputs.
• Apply an eye for design system consistency across different types of content and devices. UI/UX understanding is a plus
• Support documentation and sharing of best practices in CMS and email/banner production.

Key performance indicators:

• Good customer satisfaction scores.
• Ability to manage multiple stakeholders / projects.

Minimum Requirements:

Work Experience:

• Approximately 3-4 years’ experience in CMS experience, preferably Drupal, and acting as a subject matter expert
• Proficiency in HTML, CSS and JS (Interactive Content)
• Experience working with Adobe Suite, Figma and CMS platforms.
• Knowledge of website structure and its components, including SEO, SERM, SEO schema, website design, SFMC integration, and embedded content.
• Experience producing assets for email marketing and HTML5 banners (e.g., using Google Web Designer) is a plus.
• Familiarity with accessibility standards (WCAG) and responsive layout principles is desirable.

Skills:

• Strong technical skills in HTML, CSS, and JavaScript.
• Proven ability to manage concurrent projects and lead teams.
• Excellent content authoring, editing, and organizing skills within CMS platforms.
• Excellent problem-solving, interpersonal, and conflict resolution skills.
• Strong sense of visual design and attention to detail
• Comfortable working in a highly collaborative, fast-paced environment.
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Languages :

• English.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model