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Club Supervisor-Executive and VIP Guest Services

Novotel Living Bangkok Sukhumvit 29

Job Description

Work Experience

  • Deliver exceptional service, address inquiries and requests promptly.
  • Liaise between fornt office and service teams, aiding in guest check-in/check-out when necessary.
  • Offer personalized assistance, ensuring a well-maintained service area.
  • Understand F&B standards, assist in menu presentations and order taking.
  • Mentor staff on Executive and VIP guest service standards.
  • Maintain guest records, assist in report preparation.
  • Implement procedures to enhance efficiency, uphold safety and cleanliness standards.

Work Experience

3 + years in a supervisory role within hospitality, with front office and F&B exposure.

Excellent communication skills, fluent in Thai and English, over language is a plus.

Ability to handle stressful situations with strong organizational skills.

Knowledge of POS systems and hotel management software.

Availability for shift work, including weekends and public holidays.

Report to the Front Office Manager, collaborating with the F&B team to ensure guest satisfaction.

Benefits

Service Charge

Provident Fund

Group Insurance

Duty Meals

Read Full Description
Confirmed 14 hours ago. Posted 30+ days ago.

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