Overview:

Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role sits at the intersection of data, strategy, and customer experience – supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You’ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets.

What You’ll Do:

• Lead Strategic Reporting & Insights: Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes.
• Drive Data-Backed Decision Making: Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning.
• Enhance Processes & Automation: Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates.
• Support Front-Line Success: Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence.
• Lead Cross-Functional Projects: Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing.
• Be a Strategic Partner: Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value.
• Supervisory/Managerial Responsibilities: Serves as a mentor and trusted advisor to junior team members. May provide leadership and direction to support skill development, performance growth, and team collaboration.

Education and Experience Required:

• Bachelor’s degree or equivalent work experience
• 4+ years of experience in business analytics, reporting, or strategic operations

Education and Experience Preferred:

• Proficiency in SQL and understanding of relational databases
• Strong business acumen and ability to translate data into actionable insights
• Experience with Tableau or Power BI
• Experience with Alteryx
• Proven ability to create executive-level dashboards and tell compelling stories with data
• Background in customer insights, product performance, and process improvement
• Experience working with stakeholders across departments and resolving conflicting viewpoints
• Relationship-building and stakeholder management
• Strategic problem-solving and curiosity-driven mindset
• Strong communication and collaboration skills
• Ability to navigate ambiguity and drive clarity

Working Model & Office Location:

This is a hybrid position requiring three days in-office per week (Tuesdays, Wednesdays, and Thursdays). Eligible candidates must live within commuting distance to one of our two offices below:

• 345 Main Street, Buffalo, NY 14203
• 850 Main Street, Bridgeport, CT 06604

Why Join Us?

This is a unique opportunity to be part of a growing team that’s shaping the future of retail banking at M&T. You’ll work on meaningful projects, collaborate with passionate professionals, and have the autonomy to make a real impact.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,985.72 - $119,976.20 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America