Amgen

Career Category

Sales & Marketing Operations

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Patient Access & Reimbursement Manager, Hub Learning & Development (Quality Manager)

Live

What you will do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be supporting the Quality operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen’s first internally managed hubs with a global footprint. You’ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

This role will report to the Senior Manager of Hub Learning & Development and be responsible for:

• Oversee and lead the Quality Analysts team responsible for the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs). The Quality check process ensures that all applicable sources and documents from Amgen PSPs are reviewed for reportable events within a timely manner.
• Completing Quarterly Data Review (QDR) requests from PV Compliance
• Cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team
• Strengthen synergies across Quality in partnership with the U.S-based Quality Manager
• Collaborating via calibration sessions with Leadership, Training, and Knowledge Management to ensure consistent evaluation
• Providing feedback to hub staff, leadership, and training teams
• Evaluating the performance of agents across all service types via the applicable scorecards
• Performing call listening sessions to address agent errors
• Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.

Basic Qualifications:

Master's Degree

Or

Bachelor’s degree and 2 years of patient access experience

Or

Associate’s degree and 6 years of patient access experience

Or

High school diploma / GED and 8 years of patient access experience

Preferred Qualifications:

• Previous supervisory or leadership experience
• In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
• Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them
• Attention to detail, prioritization skills and time management
• Previous experience working with a quality monitoring management system
• Skilled at active listening and analytical capability
• 3+ years working in HUB operations or similar proven experience
• Strong facilitation, communication, motivational and social skills
• Proficiency with MS Office products and Smartsheet
• Ability to easily adapt to change and prioritize based on business need

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.

.