Description & Requirements

Job Summary

We are seeking a proactive and experienced Senior Business Analyst to join our technology team.

The ideal candidate will have an MBA in Information Technology or Business Analytics and a strong understanding of how to bridge business needs with technical solutions.

In this role, you will collaborate closely with global stakeholders, product owners, and technical teams to define business requirements, design process improvements,

and deliver scalable IT solutions aligned with organizational goals.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document detailed business and functional requirements.
• Translate business objectives into clear specifications including Business Requirement Documents (BRD), Functional Specification Documents (FSD), and User Stories.
• Facilitate workshops and meetings to elicit requirements, define scope, and align expectations between business and IT teams.
• Support the full Software Development Life Cycle (SDLC) — from requirement analysis through design, testing, deployment, and post-implementation review.
• Participate actively in Agile ceremonies (sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives).
• Support User Acceptance Testing (UAT) by developing test scenarios, tracking defects, and validating fixes.
• Prepare and maintain process flow diagrams, use case models, and data mapping documents using tools such as Lucidchart or Visio.
• Work closely with US-based teams to support global project initiatives and ensure seamless communication across time zones.
• Partner with developers, QA engineers, and project managers to ensure technical solutions meet business expectations.
• Identify opportunities for process optimization and automation using ERP or analytics tools.
• Produce high-quality documentation, reports, and presentations for management and stakeholders.

Required Skills & Qualifications

• MBA or equivalent degree in Information Technology, Systems, or Business Analytics.
• 6+ years of experience as a Senior Business Analyst in enterprise or technology-driven environments.
• Strong understanding of business processes and ability to map them to system capabilities.
• Experience with ERP systems especially Manufacturing domain (Infor M3, SAP, Oracle, etc.), SQL, APIs, or data analytics tools is an advantage.
• Knowledge of Agile methodologies and SDLC best practices.
• Excellent communication, documentation, and stakeholder management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and collaboration tools like JIRA and Confluence.
• Ability to manage multiple priorities and work effectively in cross-functional teams.
• Strong analytical thinking and problem-solving skills.

Preferred Skills

• Hands-on project experience in Business Analysis, Process Configuration, and Quote-to-Cash or Procure-to-Pay domains.
• Experience in process modeling tools and creating UML diagrams.
• Exposure to Configure, Price, Quote (CPQ) workflows.
• Experience in data-driven decision-making using Power BI, Tableau, or equivalent tools.
• Certifications such as CBAP, CCBA, or PMI-PBA are a plus.

Soft Skills

• Excellent interpersonal and stakeholder engagement abilities.
• Detail-oriented with strong organizational and documentation skills.
• Self-motivated, proactive, and adaptable to dynamic environments.
• Ability to work independently while collaborating effectively with global teams.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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