System One

Job Title: Business Systems Analyst

Location: Pittsburgh, PA/Cleveland,OH/Dallas, TX/Birmingham, AL/Phoenix, AZ

Contractor Work Model: Hybrid

Industry background: Technical or Financial background preferred.

Team Dynamic: The 3 BSA’s being hired will report directly to hiring manager. There are going to be two teams they will be working with. One is currently onboarded and focused on infrastructure, single product owner, scrum master, about 7 or 8 developers, 3 QA members and now 2 BSAs. There will be another team we will be standing up in the next 30 days that will mimic that other team.

Roles and Responsibilities:

• BA/BSA experience in the IAM, CIAM or WIAM spaces preferred.
• Building process flows
• Gathering requirements and deep dives
• Organize user stories/user case requirements
• Experience within IAM to be able to understand the infrastructure flow and process flow to help build out diagrams and artifacts.
• CIAM experience – This is the line of business we line up with
• Reaching out to stakeholders in retail line of business to help understand architecture and what those business process flows would looks like and then get them diagrammed out.
• Creating dashboards, burn down charts

Must Have Technical Skills: IAM, CIAM or WIAM

Business Process Analysis

Business Workflows

rocess Flows

Flex Skills/Nice to Have: Flow diagram solutions experience (Raleigh, Mural, Whiteboard, Visio, etc.)

Soft Skills: Strong Written and Verbal Communication

Stakeholder engagement

Ability to take and have ownership

Proactive/Self-starter

Cross functional translation and understanding

Education/Certifications: Manager will look at experience in lieu of education; Agile or Scrum Certifications a big plus.

Screening Questions:

1. What tools or frameworks do you use to visualize and validate CIAM process flows across systems?2. How do you gather, reconcile, and document requirements from cross-functional stakeholders when designing CIAM workflows?

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.