We are looking for a Business Process Expert Instrument Service (x|f|m) for our business unit Sartorius Lab Instruments GmbH in Goettingen to further develop our global service business processes, starting with the development of new services, order entry, technical service including scheduling, up to invoicing. In this role, you will actively work on projects to optimize, harmonize and implement processes and required systems in a group-wide environment. In doing so, you will use well-known methods and tools such as Six Sigma, CIP, LEAN in a target-oriented manner. This position is available in full-time and requires to be on-site with the possibility to work some days remotely.
Grow with us – Your Responsibilities
- You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations
- You support interdisciplinary and global projects as well as system rollouts
- You record process and system requirements from operational service and ensure sustainable process documentation
- You proactively advise and train local service units on our global processes and applications
- You conduct training sessions and optimize existing training documentation
- You organize and perform system tests (e.g., SAP, service management software) for changes and updates
- You coordinate projects and initiatives on the topics of processes, organization, and digitalization
What will convince us
- A university degree (e.g. industrial engineering) or a completed, subject-related completed apprenticeship with initial work experience
- Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management
- Experience in technical-oriented service, ideally in the Sartorius service environment
- Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM knowledge are an advantage
- Very good written and spoken English skills, German is a plus
- Intercultural competences and willingness to travel internationally (approx. 20%)
- Identification with our core values: Sustainability, Openness, Enjoyment
What we offer
As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:
- Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
- Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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